People-Focused Hospitality & Customer Service Professional

Blessing Cubes

073******** ***************@*****.***

Professional Summary

Motivated and reliable individual with experience across hospitality, retail and customer service roles. Strong communication and teamwork skills developed through fast-paced environments while supporting a wide range of customers. Knowledge of health, wellbeing and physical rehabilitation with experience encouraging positive outcomes. Looking to contribute strong interpersonal skills, patience and a supportive approach in a people-focused role.

Work History

Travelodge – Receptionist and Bar Café Assistant (04/2024 – Present)

• Prepare meals and drinks in a fast-paced hospitality environment.

• Open and close kitchen areas while managing food preparation, cooking and cleaning independently.

• Handle customer enquiries and resolve requests professionally.

• Maintain high standards of cleanliness and organisation. Chiquitos – Kitchen Assistant (03/2023 – 04/2024)

• Worked effectively in a busy restaurant environment under pressure.

• Prepared food, desserts and assisted chefs during service.

• Maintained health and safety standards within kitchen areas.

• Supported team members across kitchen and front-of-house operations. H&M; – Retail Assistant (10/2022 – 03/2023)

• Assisted customers with enquiries and provided professional customer service.

• Organised and replenished stock on the shop floor.

• Processed payments and gift card transactions.

• Maintained tidy changing rooms and managed returned clothing. Ekhaya Bar and Grill – Front of House Staff / Bartender (11/2021 – 05/2022)

• Managed bookings, phone orders and customer enquiries.

• Prepared drinks and provided efficient customer service.

• Worked collaboratively with team members during busy service periods. Monmore Green Greyhound Stadium – Kitchen Porter / Back of House (08/2021 – 11/2021)

• Supported kitchen staff with equipment cleaning and food prep.

• Maintained hygiene standards by washing and storing kitchen equipment.

• Helped keep kitchen areas organised during busy service. IKEA Birmingham – Food and Beverage Assistant (Agency) (05/2021 – 07/2021)

• Assisted customers with service enquiries and bookings.

• Maintained cleanliness across dining areas.

• Supported food preparation and restocking.

Saphari Restaurant – Front of House / Waiter (08/2020 – 12/2020)

• Provided attentive customer service in a busy restaurant environment.

• Managed tables and ensured customer satisfaction.

• Maintained cleanliness and organisation.

Education

Dudley College – Level 3 BTEC Sports Coaching

Pegasus Academy, Dudley – GCSEs including English, Maths and Science

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