Operations Leader & Small-Business Owner
Resume:
Christopher Fangman
Owner/Operator/Manager
Contact
*********@*****.***
Phone:
Address:
Klamath Falls, OR, 97603
Career Objective
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Adept at identifying and eliminating inefficiencies, reducing costs, and improving operational performance. Able to quickly analyze and adapt to changing business conditions.
Experience
Manager of Operations
Quick Spirits, Klamath Falls, OR / Jan 2021 - Jul 2023
Analyzed and resolved quality and customer service issues, recommending any improvements.
Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly.
Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
Ensured compliance with all OLCC laws, regulations, and policies.
Tracked company inventories and ordered new products to replenish and grow current sales
Resolved conflicts among team members by providing guidance and support when needed.
Established work schedules, ensuring job tasks were effectively assigned and completed properly.
Prepared staff work schedules and assigned specific duties.
Developed and maintained relationships with customers and vendors.
Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
Owner/Operator
SOMO/Sears Hometown Store, Klamath Falls, OR / Nov 1999 - Apr 2018
Demonstrated and supported continuous improvement and growth mindset.
Created and implemented marketing campaigns to boost brand awareness and recognition within the local community.
Managed the daily operations related to customer service, inventory management, and marketing.
Reviewed financial statements, sales reports, and other performance data to measure productivity.
Prepared staff work schedules and assigned specific duties.
Oversaw staff by hiring and terminating, creating schedules, and tracking payroll.
Participated in ongoing training to enhance own job skills and knowledge.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Consistently managed minimum of 12 employees while meeting sales and growth expectations.
Store was in the top 50 in sales volume for the nation and ran anywhere between 3.5 and upward of 6 million in sales per year.
Education
Mazama High School
Klamath Falls OR
High School Diploma
(Jun 1994)
Oregon Institute of Technology
Klamath Falls, OR, US
Business Administration
Skills
Business Operations
Overseeing Employees
Delivery Schedules
Annual Budgets
Inventory Tracking and Management
Special Promotions Planning
Superior Customer Service
Hiring and Onboarding
Staff Training
Develop Policies
P&L Administration
Natural Leadership
Manage Operations
References
References available upon request
Contact this candidate