Bilingual Customer Support Specialist Resume
Resume:
Ana Melber
**********@*****.***
*** *. *** **., *********, PA 18235
Professional Summary
Customer support professional with several years of experience successfully assisting customers and achieving company goals. Strong problem solving and multitasking abilities to meet all customer requirements.
Professional Experience
Russell Tobin and Associates LLC (Bilingual Healthcare Customer Support Agent; August 2025 – May 2026)
Answered inbound calls; Confirmed, scheduled, rescheduled or canceled appointments with providers.
Performed accurate entry of patient information.
Helped patients to communicate with Providers.
Followed scripting tools to ensure required information is obtained and accurate.
Marriott International (Bilingual Customer Reservations and Service Agent; October 2023 – October 2024)
Provided information about room availability and rates, as well as assisting with modifications or cancellation of existing reservations.
Used a combination of communication, attention to detail, organizational, and technical skills when taking payments and scheduling emails from Supervisor to the customers.
United Health Care (Bilingual Licensed Healthcare Senior Sales Agent; May 2018 – June 2023)
Handled inbound/outbound calls for up to 50+ members and customers per day.
Used active listening and problem-solving skills to understand customer concern and provide the right plan that met their needs.
Utilized strong communication to provide explanation of plans, deductibles and copayments.
Responded to customer concerns with empathy to show care, respect and understanding.
SSI Integral Services (TSR II – Bilingual; September 2016 – June 2017)
Provided support for customers of Spectrum Communication.
Handled inbound calls using computer and call center Software systems.
Used strong organizational skills when processing payments and scheduling appointments.
Used strong product knowledge and problems-solving to assist customers trouble shooting equipment.
Education
California State University Fullerton
(B.A. in Business Administration and Computer Science)
Languages
English (Fluent) and Spanish (Fluent)
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