Strategic Operations Leader with Growth Expertise

WENDY KING-FISHER

Lewisville, TX

972-***-**** ************@*****.***

Professional Summary

Strategic Operations Leader with more than 10 years of experience leading cross-functional initiatives, driving operational strategy, and delivering scalable solutions that improve customer success outcomes. Proven ability to translate business strategy into executable programs while managing complex initiatives across internal teams and external stakeholders.

I have experience in startup and high-growth environments, including Academic Partnerships, where I supported the scaling of online education, healthcare, business programs and operational infrastructure. Adept at building repeatable processes, establishing program governance, and improving workflows to support rapid organizational growth.

Known for aligning cross-functional teams, strengthening stakeholder relationships, and implementing data-driven process improvements that enhance customer success, operational efficiency, and long-term partner satisfaction. I am skilled in program governance, risk mitigation, executive reporting, Agile and Waterfall methodologies, and project portfolio management.

Core Competencies

Program Management & Governance

Customer Success Operations

Cross-Functional Program Leadership

Strategic Initiative Execution

Executive Stakeholder Communication

Operational Process Improvement

Risk Mitigation & Program Delivery

Agile, Scrum & Waterfall Methodologies

Project Portfolio Management

Change Management & Organizational Scaling

Startup Operations & Growth Strategy

CRM & Project Management Tools (Salesforce, Jira, Asana, Wrike)

Professional Experience

Senior Director of Operations & Project Manager

Graduation Alliance Oct 2020 – May 2025

Led a portfolio of strategic programs supporting higher education institutions and workforce development organizations while ensuring successful delivery of operational initiatives aligned with organizational growth objectives.

Managed cross-functional programs requiring collaboration across operations, marketing, leadership, and external partners.

Translated organizational strategy into actionable programs and implementation roadmaps.

Established program governance structures, reporting frameworks, and milestone tracking to ensure successful program execution.

Delivered executive-level updates highlighting progress, risks, and mitigation strategies.

Directed implementation and launch of new partnerships and programs across multiple institutions.

Conducted operational process reviews to identify inefficiencies and implement improvements that increased productivity and partner satisfaction.

Served as the primary liaison between internal departments and external stakeholders to ensure alignment across initiatives.

Mentored team members and strengthened program management processes across the organization.

Senior Operations Account Manager

Academic Partnerships (Startup Environment) Jan 2013 – Oct 2020

Played a key role in scaling operational infrastructure for a rapidly growing education technology startup that partnered with universities to launch and expand online degree programs.

Managed enterprise partnerships with universities while overseeing operational delivery and program launches.

Coordinated cross-functional initiatives across admissions, marketing, operations, and leadership teams.

Built repeatable operational workflows and documentation to support rapid organizational growth.

Maintained strong relationships with internal and external stakeholders to ensure successful program outcomes.

Delivered presentations and strategic updates to university partners and leadership teams.

Managed project timelines and operational deliverables using CRM and project management systems.

Implemented outreach campaigns and partner engagement initiatives that strengthened enrollment pipelines.

Senior Enrollment Manager

Academic Partnerships Jan 2009 – Jan 2013

Led a high-performing team of more than 30 enrollment specialists in a fast-paced call center environment supporting online degree programs.

Achieved strong enrollment conversion results through CRM optimization and coaching strategies.

Tracked KPIs and performance metrics to forecast enrollment growth and improve outcomes.

Developed onboarding and training programs for new enrollment staff.

Implemented targeted outreach strategies to increase application completions and lead engagement.

Education

Master of Science – Human Services with a Specialization in Leadership & Organizational Management

Capella University (Expected June 2026)

Bachelor of Science – Management

University of Phoenix

General Studies

Grambling State University

Technical Skills

Project Management Platforms: Jira, Asana, Wrike

SaaS: CRM Systems, Salesforce, HubSpot, SharePoint, Zoom, Teams,

Microsoft Office Suite, Google Workspace

Learning & Student Information Systems: Banner, Canvas

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