Customer Service Specialist with 19 Years Experience

Metra Perry

Metter, GA *****

*************@*****.***

+1-912-***-****

Professional Summary

Seeking role as Inbound Customer Service Representative with 19 years of diverse experience. Proven expertise in handling inbound calls, providing exceptional customer assistance, and utilizing live chat, demonstrated at AT&T and Amazon. Strong communication, phone etiquette, and organizational skills complement a customer-focused approach, ensuring high satisfaction and effective problem resolution. Work Experience

Dietary Aide

Orchard Rehabilitation and Nursing Center-Pulaski, GA October 2024 to Present

I prepared meals for the residents based on their diets. Manager in Training

Ethica Health Care Centers-Metter, GA

October 2020 to Present

• Manage departmental operations with a focus on efficiency and effectiveness, ensuring alignment with organizational goals and standards.

• Implement strategies to optimize team performance and improve service delivery, contributing to overall departmental success.

Environmental Services - Manager in Training

Ethica health care centers-Metter, GA

October 2020 to Present

I am very experienced in this department. I know how to run a successful department. Appointment Setter

Johnson Transportation-Remote

June 2025 to November 2025

Setting appointments for clients to their doctors appointments. Environmental Services Housekeeper

Orchard Rehabilitation center-Pulaski, GA

October 2024 to May 2025

Made sure that the center was kept clean and sanitize. Data Entry/Customer Service

Movicare-Statesboro, GA

June 2022 to December 2022

Supervisor over Data entry level department

Retail Sales Associate

Amazon.com-Savannah, GA

October 2018 to May 2020

• Provided exceptional customer service by assisting with inquiries and resolving issues through email, phone, and live chat.

• Maintained a professional demeanor to enhance customer satisfaction and foster positive interactions.

• Managed both inbound and outbound communications, ensuring efficient and effective customer engagement.

Retail Sales Associate

Amazon.com-Savannah, GA

October 2018 to May 2020

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Handled emails, inbound calls, and outbound calls

• Interacted with customers through live chat

Customer Service Representative

AT&T Remote

December 2018 to March 2020

• Managed inbound customer inquiries, providing effective solutions and enhancing customer satisfaction.

• Assisted customers by resolving issues promptly, contributing to improved service delivery. Customer Service Representative

AT&T-Remote

December 2018 to March 2020

I handled inbound calls and assistance to customers. Customer Service Representative

Costco Wholesale-Atlanta, GA

February 2017 to September 2018

• Delivered exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

• Facilitated a welcoming environment, enhancing customer satisfaction and fostering loyalty. Costomer Service Representative

Costco Wholesale-Atlanta, GA

February 2017 to September 2018

Provided assistance to clients

Caregiver

Private company-Metter, GA

July 2009 to January 2014

• Prepared nutritious meals and maintained a clean, organized living environment to support client well- being.

• Assisted with personal care routines and managed transportation to appointments to ensure clients' needs were met.

Caregiver

Private company-Metter, GA

July 2009 to January 2014

I cooked,clean. Grocery shopped. Helped with bathing time. I had to take them to there appointments. Cashier/Sales Associate

Dollar General-Metter, GA

October 2008 to July 2012

• Processed customer transactions efficiently, ensuring accurate payment handling and providing excellent service to enhance customer satisfaction.

• Maintained organized displays and replenished inventory, contributing to a well-stocked and visually appealing sales environment.

Cashier/Sales Associate

Dollar General-Metter, GA

October 2008 to July 2012

Checking customer's out and stocking shelves

Experienced Cleaning Team Lead

Lucy's Cleaning Service-Metter, GA

June 2000 to February 2006

• Led a team in maintaining cleanliness and organization for residential homes and commercial office spaces, ensuring high standards of service.

• Implemented efficient cleaning procedures, resulting in improved client satisfaction and retention. Experienced Cleaning Team Lead

Lucy's Cleaning Service-Metter, GA

June 2000 to February 2006

Cleaned homes, and several business offices.

Education

High school (Diploma)

Metter High School-Metter, GA

August 1998 to May 1999

Skills

• Writing skills

• Food safety

• Caregiving

• Heavy lifting

• Stir-frying

• Commercial refrigerators

• Custodial experience

• Dishwasher

• Podiatry

• Practicing as a culinary professional - Culinary experience (6-10 years)

• Cooking pots

• Customer service

• Training & development

• Account Management

• Housekeeping management

• Baking pans

• Employee evaluation

• Food service

• Live Chat

• Recruiting

• Upholstery cleaning chemicals

• Dependability

• Hazardous waste disposal

• Commercial cleaning

• Client interaction via phone calls

• Trash removal

• Computer operation

• Lead generation - Lead generation experience (3-5 years)

• Home care experience

• Educational institution cleaning experience

• Office building cleaning experience

• English

• Microsoft Teams

• Oven and range use

• Occupational health

• NextGen

• Medical scheduling

• Microsoft Excel

• Local SEO

• Prospecting

• Medical office experience

• Computer literacy

• Fair Housing regulations

• Customer relationship building

• Proper waste disposal

• Retail sales

• Phone call management

• Food garnish preparation

• Cookware usage

• Sautéing

• Athenahealth

• Word processing

• Chemical drain cleaning

• Steam cleaners

• Hazardous material handling

• Hotel guest service standards

• Carpet cleaning chemicals

• Basic math

• Sanitizing chemicals

• Cleaning surfaces

• Automated cleaning systems

• Window cleaning tools

• Paid search advertising campaigns

• Insurance sales

• Sales

• Nursing home experience

• Closing sales

• Managing teams of environmental services technicians - Largest team of environmental services technicians managed (1-5 team members)

• Healthcare facility sanitation experience

• Buffing

• Appointment scheduling

• EHR systems

• Technical Proficiency

• Fire safety procedures

• Attention to detail

• Degreasing cleaning chemicals

• Hospitality

• Environmental disinfection

• Glass cleaning chemicals

• Intake

• HIPAA

• Food mixing

• Floor care

• Data entry level

• Brooms

• Infection control interventions

• Handling customer inquiries

• Kitchen ovens

• Food dicers

• Hazardous material containment

• Cutting boards

• Kitchen knives

• Washing vegetables

• Steam cooking

• Food processors

• CRM system proficiency

• Microwave ovens

• Fryers

• Productivity software

• Braising

• Digital marketing - Digital marketing experience (1-2 years)

• Collaboration

• Mac OS

• Microsoft Outlook

• Google Suite

• Food storage containers

• Food service workstation cleanliness

• Disinfecting surfaces

• Waste segregation

• Deep frying

• Food supply stocking

• Pan frying

• Hazardous waste management

• Slip and fall prevention

• Food steamers

• Product demos

• Air quality control

• Technical Support

• Human resources

• Workday

• Communication skills

• Network Support

• Cold Calling

• Leadership

• SOX

• Computer skills

• Medical collection

• Medicare

• Medical terminology

• Food handling

• E-waste

• All-purpose cleaning chemicals

• Food portioning

• Food mixers

• Simmering

• Ergonomic cleaning tools

• Grilling

• Window cleaning

• Confit cooking technique

• Hospital cleaning experience

• Commercial facility sanitation experience

• Restroom cleaning

• Pest control procedures

• Retail store cleaning experience

• Cleaning carts

• Vacuuming

• Stocking

• Recycling

• Digital campaign management

• SEO - SEO experience (Less than 1 year)

• Achieving sales targets - Sales targets achieved (More than 100%)

• In-person patient scheduling

• Cooking

• Infection prevention management

• Carpet extractors

• Sanitizing surfaces

• Phone etiquette

• Salesforce

• Disinfectant cleaning chemicals

• Floor cleaning chemicals

• Administrative experience

• Dental office experience

• Front desk

• Client relationship development

• Paid search marketing

• Measuring ingredients

• Chemical handling safety procedures

• AI

• Help Desk

• Pressure washers

• Data entry

• Floor scrubbers

• Educational facility sanitation experience

• Vacuum cleaners

• Roasting

• Food vacuum sealer

• Industrial food slicers

• Proper cooking temperatures

• Glass cleaning

• Sauce preparation

• Recipe scaling

• Food preparation

• Chopping vegetables

• Environmental services

• Batch cooking

• CRM Software

• Organizational skills

• Industrial cleaning

• Multi-line phone systems - Multi-line phone system experience (1-2 years)

• Conversion optimization

• Operating systems

• Microsoft Office

• Team management

• Merchandising

• Negotiation

• Time management

• Hotel experience

• Upselling

• Machine learning

• Cash register

• Baking

• Desktop Support

• Computer Networking

• Boiling cooking technique

• Supervising experience

• Meat grinders

• Specialty cleaning chemicals

• Cleaning skills

• Cleaning - Cleaning experience (16-20 years)

• Math

• Sheet pans

• Hotel cleaning experience

• Commercial freezers

• Kitchen equipment sanitization

• Hospital experience

• EMR systems

• Databases

• iOS

• Microsoft Word

• Private practice experience

• Interviewing

• Guest relations

• Documentation review

• Sanitation

• OSHA

• Medical waste disposal

• Carpet cleaning

• Janitorial experience

• Residential cleaning

• Mopping

• Construction painting

• Assisting food service staff

• Proper food storage

• Teamwork

• Filing

• Retail math

• POS

• Proofing cabinets

• Search marketing - Search marketing experience (1-2 years)

• Construction

• Cash handling

• Caregiver

• Initial Contact (sales skills)

• Assisted living

• Safety standards in production

• Kitchen ranges

• GPS

• Client referrals

• Grammar Experience

• Time-based sales targets

• Typing - Average typing speed (1-60 WPM)

• Management

• Residential painting

• Business development

• Zoom

• Emergency response procedures

• Office experience

• Recipe adherence

• QuickBooks

• Data accuracy checks

• Stewing

• Meat preparation

• Data interpretation

• Floor cleaning

• Broiling

• Laundry

• Kitchen station setup

• Appointments setter

• Controlling cooking time

• Medical administrative support

• Government facility sanitation experience

• Personal protective equipment (PPE) use

• Dusting

• Mops

• Residential facility sanitation experience

Languages

• Bilingual

• English

Certifications and Licenses

ServSafe Food Handler Certification

ServSafe

Food Handler Certification

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