Assistant on-site tech support or front desk professional
Resume:
JOSE OCHOAJR
EL PASO, TX
Phone: 915-***-****
Email: *************@*****.***
Objective
Motivated and detail-oriented customer service professional seeking to leverage strong communication, problem-solving, and interpersonal skills to enhance customer satisfaction, resolve issues efficiently, and contribute to a positive and productive team environment.
Ability Summary
Strong communication, problem-solving, and multitasking skills with the ability to handle high-volume customer interactions, resolve concerns efficiently, and maintain professionalism. Proven ability to build rapport, adapt quickly, and deliver excellent customer experiences.
Employment History
07/2020 - 11/2025
Front Desk Clerk
Opportunity Center, El Paso, TX
Greeted and assisted visitors, clients, and staff in a professional and friendly manner
Managed incoming calls, emails, and inquiries, directing them to appropriate departments
Scheduled appointments, meetings, and maintained organized calendars
Handled check-ins and check-outs efficiently while ensuring accurate record-keeping
Processed payments, invoices, and basic financial transactions
Maintained a clean, organized, and welcoming reception area
Provided administrative support including data entry, filing, and document preparation
Resolved customer concerns and escalated issues when necessary
Coordinated mail distribution, deliveries, and office supplies inventory
11/2019 - 03/2020
Prep Cook (Preparation Cook)
Los Colorines Restaurant, El Paso, TX
Prepared ingredients by washing, chopping, slicing, and portioning meats, vegetables, and other items
Followed recipes and portion guidelines to ensure consistency and quality
Maintained cleanliness and organization of kitchen workstations and equipment
Assisted chefs and line cooks with food preparation during peak service hours
Ensured proper food storage and labeling in compliance with safety standards
Monitored inventory levels and reported shortages to kitchen management
Operated kitchen equipment safely, including knives, mixers, and food processors
Maintained compliance with health and sanitation regulations
Helped receive and store deliveries, ensuring freshness and quality of ingredients
06/2019 - 11/2019
Facility Maintenance Technician
Opportunity Center, El Paso, TX
Performed routine maintenance and repairs on building
Conducted inspections to identify issues and ensure facilities meet safety and operational standards
Responded promptly to maintenance requests and resolved issues efficiently
Maintained tools, equipment, and work areas in safe and organized condition
Assisted with preventative maintenance programs to reduce downtime and repair costs
Repaired fixtures, doors, windows, and general structural components
Monitored and maintained lighting systems, replacing bulbs and troubleshooting issues
Completed daily janitorial duties such as sweeping, mopping, vacuuming, and sanitizing high-touch surfaces
Maintained cleanliness of restrooms, break rooms, and common areas to ensure a safe environment
Education History
General High School Curriculum
High School Equivalency Diploma
State of Texas, TX
Additional Information
Communication Skills - Clearly convey information and actively listen to customer needs
Problem-Solving - Identify issues quickly and provide effective solutions
Customer Focus - Prioritize customer satisfaction and positive experiences
Time Management - Handle multiple tasks and inquiries efficiently
Patience - Remain calm and professional when dealing with difficult situations
Adaptability - Adjust to changing processes, systems, and customer needs
Attention to Detail - Accurately document interactions and follow procedures
Technical Skills - Use email, and basic computer applications
Conflict Resolution - De-escalate complaints and find mutually beneficial outcomes
Teamwork - Collaborate with colleagues to improve service and workflow
Detailed References
Dwane Ellie
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