Project Management & Customer Service Leader

Dwight Ingram

**** ******** **. ********** ****, FL. 33311 :**************@*****.*** :954-***-****

Professional Experience:

VIP Systems, Opa Locka, FL. Service Manager March 2020 Present

● Providing customers with product information and availability, estimated time of arrival of goods and product recommendations

● Delivering prompt, professional solutions for customer inquiries

● Working to meet immediate goals of customer interaction

● Hiring, training and managing customer service staff in best consumer service practices

● Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers

● Suggesting improvements to customer service to higher management and staff

● Implementing improvements to customer service

First Priority Audio Inc. Pompano Beach, FL: Project Manager October 2017- 2020

● Administrative: kick off/start up, reach out to client’s, contractors, Techs and Subs.

● Using Project Management software, I-Point, SharePoint, Microsoft Project Management to monitor projects from beginning to end.

● Tracking labor, products, overall budget, and time management.

● Technical knowledge of home automation products: Control-4, Lutron lighting, Distribute auto, surveillance [CCTV], integrated systems.

● Commercial and residential Lighting systems; Lutron, Control 4, Crestron, GreenMax DRC System.

●Understanding safety codes, (OSHA) and company policies and procedures are being implemented on job sites.

Managed projects ranging from 50,000 to $280,000 dollars. 93% of the projects were delivered on average 7% above cost. Project Summary: Example of a project that didn’t go well and how I was able to correct the issue. The contractor covered several camera locations with stucco, the contractor became angry, because he thought the camera wires were not run during the pre-wire phase. I was able to look at the floor plans where notes were made as to wire placement/location. I knew the camera was 14” from the molding and 18” from the wall. I was able to take a hammer and measuring tape and locate missing cameras which were covered by stucco.

D.E. Ingram, Plantation, FL: Project Manager March 2012 – August 2017

● Managed and communicated teams’ expectations with engineers and Technicians.

● Scheduling contractors and vendors and maintaining complete overall job expectations.

● Track data throughout the events life cycle using Microsoft Project 2010.

● Planning scheduling meeting to discuss lessons learned, cause and effect which impacted the

project. Excellent organizational skills with demonstrated ability to execute projects on time and

on budget. Projects started from $35,000 to $85,000.

Global Engineering Technologies, New Orleans, Project Manager January 2010 – March 2012

● Managed new and post construction control systems for Siemens, Johnson control and Honeywell. Administrative

● Data, video conferencing, nurse call, access control, alarm, CCTV systems and VFD Start up.

● Read and interpret blueprints, communicated to technical personnel Plans to execute.

● Startups and finalized projects, negotiated prices of change orders and man hours.

● Adhered to policies, procedures and regulations to ensure compliance and safety.

● This project was 1.5 million dollars in the downtown federal building in New Orleans and the budget was delivered 20% below budget.

● Ensured the delivery of customer requirements through successful completion including seamless transition to operations.

Project Summary: A large change order was needed which involved removing a wall and all infrastructure had to be rerouted. The remedy for rerouting the wires was to add a soffit to save time and money.

Innovative Technologies, Tamarac FL: CEO/President February 2002-January 2010

● Administrative: to manage sales, projects, products, and staffing using Microsoft and project management software.

● Proficient in M.S., Excel, Word, and Outlook.

● Healthcare systems, nurse call, computers help desk hardware and software.

● Projects included both commercial and residential Audio Video installation.

● Alarm, CCTV, phone and data systems, desktop support and computer networks.

● Audio Video Broadcast System, P.A. System and Video distribution fully integrated systems

● Performed both commercial and residential projects ranging from $25,000 to $680,000.

● Hired subcontractors to pull wires on the post and pre-wire projects.

Education:

ITT Technical Institute: TV/VCR Repair Certification: Fort Lauderdale, FL 1996 2008

DeVry University: Biomedical Engineering, Miramar FL. 2009-2010

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