Administrative Operations Specialist in Healthcare Compliance

MYLE PRYCE

Los Angeles, CA 945-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Administrative Operations Professional with 9+ years of experience supporting high-volume healthcare, corporate, and public sector environments. Proven track record maintaining zero-deficiency Joint Commission compliance while coordinating daily operations, data systems, and front-line services. Skilled in document control, regulatory documentation, and process improvement. Recognized for leadership, accuracy, and ability to manage sensitive information in fast-paced environments. CORE SKILLS

Administrative Operations Healthcare Compliance Federal Recordkeeping Joint Commission Standards HACCP Documentation

Document Editing & Proofreading Grant & Compliance Documentation High-Volume Data Entry 10-Key & Typing

Front Desk & Call Center Operations Staff Training & Onboarding Quality Control & Auditing Microsoft Office Suite Adobe Acrobat QuickBooks Desktop Election Services PROFESSIONAL EXPERIENCE

Veterans Affairs Healthcare System — Los Angeles, CA Healthcare Operations Lead (WG-4) 2017–Present

- Oversee 100+ daily patient interactions across scheduling, registration, and records coordination in a high-volume federal healthcare system

- Maintain zero-deficiency Joint Commission compliance through accurate documentation, HACCP logs, and quality control tracking

- Train and mentor staff on administrative systems, privacy compliance, and workflow procedures

- Identify and resolve operational issues in real time, ensuring continuity of care and service efficiency during staffing shortages

- Support administrative functions including data entry, documentation review, and interdepartmental coordination

Ameriprise Financial Services — Los Angeles, CA

Front Desk Administrative Support 2015–2017

- Managed high-volume front desk operations, handling 50+ daily calls and client intake with accuracy and professionalism

- Edited and proofread financial documents, compliance forms, and client communications

- Maintained strict confidentiality while processing sensitive financial data and records Kern Community College District (KCCD) — Bakersfield, CA / Remote Community Development Associate 2014–2015

- Managed budget tracking and vendor coordination using QuickBooks Desktop

- Edited and formatted grant documentation and compliance reports for state and federal submission

- Maintained stakeholder databases and supported outreach initiatives Los Angeles County Registrar-Recorder — Los Angeles, CA Election Services Officer 2016, 2018, 2020, 2022

- Managed polling site operations, voter verification, and ballot processing under strict compliance guidelines

- Trained and supervised staff on election procedures, chain-of-custody, and voter assistance

- Reconciled ballots and equipment with zero discrepancies Youth Policy Institute — Los Angeles, CA

Youth Program Facilitator 2014

- Delivered financial literacy and job readiness workshops

- Tracked program outcomes and reporting metrics for grant compliance Los Angeles Regional Food Bank — Los Angeles, CA

Logistics & Distribution Support 2013–2014

- Coordinated inventory distribution and volunteer operations for large-scale food programs

- Maintained safety and compliance documentation during events EDUCATION

ICDC College — Los Angeles, CA

Medical Assistant Certificate

American InterContinental University — Culver City, CA Business Administration Coursework

West Los Angeles College — Culver City, CA

Computer & Office Technology Coursework

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