Detail-Oriented Customer Service Professional with Administrative
Resume:
Nicole Angelo
Williamstown, NJ 08094
************@*******.***
Objective
Detail-oriented professional eager to utilize my customer service and organizational skills to effectively and efficiently complete tasks.
Education
Bachelor of Arts, Elementary Education and Sociology May 2005
Rowan University, Glassboro, NJ
GPA 3.4, Dean’s List
Certificate of Eligibility with Advanced Standing (NJ Teaching Certificate)
High School Diploma June 2000
St. Joseph High School, Hammonton, NJ
National Honor Society
Experience
Customer Service Specialist May 2021 – July 2025
Neta Scientific, Marlton, NJ
Sales order and data entry.
Process high volume of orders timely and accurately.
Manage e-commerce order fulfillment systems.
Promptly answer incoming calls and assist with all customer inquiries regarding order placement, pricing, delivery confirmation, and returns.
Collaborate with other departments to ensure order accuracy.
Build and maintain excellent rapport with manufacturers and customers.
Accounts Receivable July 2015 – December 2015 ChemGlass, Vineland, NJ
Bill customers.
Maintain customer accounts and business checkbooks.
Complete special project of converting all customer accounts to company’s new banking institution and account.
Create new customer accounts by obtaining financial documents and inputting customer information into the company’s data base.
Facilitate returns and exchanges.
Customer Service Specialist September 2014 – 2015
P.F. Valente, Bridgeton, NJ
Provide customer service to sales team, distributors, architects, and designers on product information, availability, and pricing.
Submit purchase orders from distributors to appropriate suppliers, adding/deleting items and providing status of orders as requested.
Request warranty parts for customers and distributors.
Create, submit, and supply project quotes for distributors and contractors.
Initiate and maintain project files for the Project Manager.
Maintain accurate monthly expense reports for the sales team.
Pre-Kindergarten Teacher September 2011 – 2014
Bright Beginnings Academy, Sewell, NJ
Design a child directed classroom, establish and maintain a positive learning community for a class of 28 students.
Create daily schedules.
Utilize various leadership and time management skills to ensure students complete tasks within the allotted time frame.
Develop and implement lesson plans, collaborate with faculty to create thematic lessons.
Create a weekly newspaper to keep parents informed of their child’s progress.
Actively participate in faculty meetings and assist in planning of special activities.
Maintain excellent rapport with students, parents, and faculty.
Chargeback Analyst September 2005 – 2009
AmerisourceBergen, Thorofare, NJ
Reconcile chargebacks in accordance with approved guidelines.
Resolve contract and pricing issues.
Coordinate issue resolution between internal departments and representative from the Supplier.
Maintain daily contact with Supplier in order to validate all payment issues.
Manage the Chargeback Accounts Receivable portfolio for several assigned Suppliers including Abbott, Amgen, Baxter, Berlex, Endo, GlaxoSmithKline, Novartis, Purdue Pharma, and Teva.
Responsible for timely collections from Suppliers to minimize write-offs.
Utilize various computer programs for research and development.
Employee of the Month January 2008.
Computer Skills and Systems Experience
SalesPad, Microsoft Windows, Microsoft Word, Ariba, PowerPoint, AS 400
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