Customer Service Leader with Cash Handling Experience

Tianee M. Clemons

Durham, NC 919-***-**** *****************@*****.***

Professional Summary

Hardworking and motivated professional with experience in customer service, retail, food service, and team leadership. Skilled in cash handling, resolving customer concerns, supervising staff, and working efficiently in fast-paced environments. Strong communication and leadership abilities with a focus on delivering excellent customer experiences.

Work Experience

Shift Lead

Walgreens – Durham, NC Oct 2025 – May 2026

Supervised team members during shifts and ensured smooth daily operations.

Provided excellent customer service while resolving customer concerns professionally.

Assisted with opening and closing procedures, including cash handling and register balancing.

Supported inventory management, stocking, and maintaining store organization.

Trained and assisted employees to improve teamwork and efficiency.

Server

Texas Roadhouse – Durham, NC Oct 2024 – Jan 2026

Greet and serve guests in a fast-paced environment while providing excellent customer service.

Handle customer complaints professionally and efficiently to resolve issues.

Manage cash, process card transactions, and balance checks at the end of shifts.

Online Pickup & Delivery (OPD) Associate

Walmart – Durham, NC Jan 2024 – Jul 2024

Delivered excellent service and attention to customers face-to-face and over the phone.

Demonstrated strong problem-solving skills and resolved issues efficiently.

Identified and fulfilled customer needs promptly and effectively.

Shift Leader

Marco’s Pizza – Durham, NC Aug 2021 – Dec 2023

Maintained an organized work environment by delegating tasks to staff.

Provided exceptional customer service with a positive attitude during all shifts.

Verified accuracy of cash drawers during opening and closing procedures.

Education

Northern High School – Durham, NC

High School Diploma, Class of 2024

Skills

Customer Service & Communication

Leadership & Teamwork

Retail & Food Service Operations

Cash Handling & POS Systems

Conflict Resolution & Problem Solving

Inventory & Store Organization

Adaptability in Fast-Paced Environments

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