Operations & Client Relations Leader

HOLLY MAZUR

Prospect, CT • 203-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Results-driven business operations and administrative professional with 20+ years of experience overseeing daily operations, client relations, scheduling, marketing initiatives, and revenue-generating strategies within fast-paced environments. Proven ability to coordinate projects, streamline workflows, manage communications, and support business growth through strong organizational and leadership skills. Experienced in operations management, calendar coordination, team leadership, customer relations, budgeting, event coordination, and process improvement.

CORE COMPETENCIES

Operations Management • Administrative Support • Project Coordination • Calendar & Schedule Management • Client Relations • Team Leadership • Process Improvement • Vendor Coordination • CRM Management • Marketing & Communications • Event Planning • Budgeting & Financial Oversight • Customer Retention • Inventory Management • Social Media Marketing • Multitasking & Prioritization • Problem Solving • Conflict Resolution • Employee Scheduling • Workflow Coordination • Task Delegation • Brand Development

TECHNICAL SKILLS

Microsoft Office Suite • QuickBooks • Vagaro • Mindbody • SalonBiz • Constant Contact • CRM Systems • Scheduling Software • Email Marketing Platforms • Social Media Platforms • Google Calendar • Canva • Instagram Business Tools • Mailchimp • Inventory Management Systems • Calendar Coordination

PROFESSIONAL EXPERIENCE

MY SKIN SPOT — Milford, CT

Owner & Operations Manager 2020–Present

Manage daily business operations including scheduling, client communications, budgeting, marketing initiatives, inventory management, and customer service

Coordinate calendars, appointments, and workflow management to maintain operational efficiency and high client satisfaction

Develop and implement marketing campaigns across email and social media platforms to increase brand visibility and client retention

Oversee budgeting, pricing strategies, sales tracking, and financial reporting to support profitability and business growth

Manage vendor relationships, supply ordering, and inventory control to ensure smooth daily operations

Implement operational systems and organizational processes that improved efficiency and client experience

L’BELLISSIMA DAY SPA — Shelton, CT

Licensed Esthetician & Client Coordinator 2019–2020

Managed appointment scheduling, client communications, and service coordination in a high-volume environment

Built strong client relationships contributing to repeat business and customer retention

Maintained detailed client records and assisted with operational support functions

Collaborated with team members to support operational flow and deliver exceptional customer service

TWO SPA GIRLS BEAUTY LOUNGE — North Haven, CT

Salon Manager 2008–2019

Oversaw daily business operations, scheduling, staff coordination, and customer service management

Led marketing initiatives, promotional campaigns, and social media communications

Planned and coordinated events, promotions, and client engagement activities

Managed inventory systems, vendor relationships, and operational processes

Assisted with payroll support, bookkeeping tasks, and financial tracking using QuickBooks

EDUCATION

Southern Connecticut State University — New Haven, CT

Bachelor of Science (B.S.) — Marketing & Business Management

Oxford Academy of Hair Design — Seymour, CT

Licensed Esthetician Certification

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