Customer Service & Human Services Professional

Amya Rawls

**** ********* ** *******, ********, *3513 **********@*****.*** 757-***-****

Objective: To obtain a position that will enable me to use my human services skills, customer service skills, organizational skills, my ability to work well with others, and to have the opportunity to grow, enhance and improve my skill set for the better.

Skills Summary: Human Services skills, Behavioral Support Skills, Community Engagement,

Superb General Cleaning skills, Excellent Customer Services Skills, Knowledge of MS Office, Excel, Word, Publisher, Email, Faxing, Experience:

QVC Customer Service Representative Remote August 2023 – February 2026

Maintain healthy knowledge of company products

●Manage large amounts of incoming phone calls

●Identify and assess customers’ needs to achieve satisfaction

●Build sustainable relationships and trust with customer accounts through open and interactive communication

●Provide accurate, valid and complete information by using the right methods/tools ● Meet personal/customer service team sales targets and call handling quotas

●Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

●Keep records of customer interactions, process customer accounts and file documents

●Follow communication procedures, guidelines and policies

Target November 2023- August 2024

●Create a welcoming experience by authentically greeting all guests

●Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal cues to tailor your approach.

●Engage with guests in a genuine way, which includes asking questions to better understand their specific needs.

●Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.

●Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target.

●Help guests as you complete workload with minimal guest disruption

●Work in all departments to ensure sales floor is full, zoned and in stock for guests

●Push and stock product to sales floor

●Execute adjacency changes, transitions, revisions and sales plans for all departments

●Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments

●Complete scans and system audit functions to ensure inventory accuracy

●Support execution of major transitions and ISM

●Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable) and attending to spills throughout the store as needed.

●Accurately execute all pulls (i.e., daily Fills, out of stock, manual and guest requests) and backstock product from all departments

●Process all inbound deliveries (using the receive application) to ensure inventory accuracy

●Complete all backroom daily and weekly audits

●Operate power equipment only if certified

●Maintain backroom organization and location accuracy and follow equipment guidelines

●Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks

●Demonstrate a culture of ethical conduct, safety and compliance

●Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.

●Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws ● All other duties based on business needs

OnTrac October 2023- December 2023

●Ability to stay on your feet while working - this is a great job for someone looking to stay active!

●Ability to be dependable, flexible, and reliable

●Ability to lift up to 75 pounds

●Ability to work in the heat and the cold as temperatures vary in the warehouse by season

●Gloves and work boots are recommendedBe Safe! Safety is our first core value. Unload trailers and sort packages by zip codes. Load trucks for deliveries. Be a team player – everyone works together to get the job done! Temporary assignment

HSN Customer Service Representative Remote August 2023 – December 2023

●Manage large amounts of incoming phone calls

●Identify and assess customers’ needs to achieve satisfaction

●Build sustainable relationships and trust with customer accounts through open and interactive communication

●Provide accurate, valid and complete information by using the right methods/tools ● Meet personal/customer service team sales targets and call handling quotas

●Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

●Keep records of customer interactions, process customer accounts and file documents

●Follow communication procedures, guidelines and policies Maintain healthy knowledge of company products. Temporary assignment

Amazon Warehouse Worker Chesapeake, Va March 2022 - August 2023

●Receive and sort inventory

●Get customer orders ready for delivery

●Use technology like scanners, computers, and handheld printers

●Maintain healthy knowledge of company products

●Identify and assess customers’ needs to achieve satisfaction

●Provide accurate, valid and complete information by using the right methods/tools

●Meet personal/customer service team sales targets

●Follow communication procedures, guidelines and policies

Communications Test Design Inc, Production Material Handler Chesapeake, Va. February 2022- March 2023

●Load and unload trucks

●Verify incoming and outgoing unit counts and unit condition.

●Maintain satisfactory Quality performance levels.

●Package, unpackage, sort, stage, and prepare units for production.

●Data entry to CTDI systems via PC and RF handheld devices.

●Perform tasks in a high speed, high volume environment.

●Ability to meet or exceed daily production goals at 80% or higher.

●Put away and pull equipment and/or parts.

●Maintain a clean, organized work station.

●Ability to use material handling equipment such as a pallet jack ● Other duties as assigned.

●Test and clean units

Walmart Norfolk, Va. October 2020 - February 2022

●ringing up purchases

●processing payments

●stocking merchandise

●locating items for shoppers

●control entry to fitting rooms ● maintain store cleanliness

●stocking and sorting clothes

●Unloading truck

Education

High School Diploma - Norview High school 2022

References Available Upon Request

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