Customer Service Specialist with Strong Communication Skills
Resume:
RH Rebecca Holloway
Carrollton, GA ***** 770-***-****
*******.********@*****.***
PROFESSIONAL
SUMMARY
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. ACCOMPLISHMENTS Achieved [Result] by completing [Task] with accuracy and efficiency. Collaborated with team of [Number] in the development of [Project name]. SKILLS Project Management
Inbound and Outbound Calling
Customer Relationship
Management
Account Management
Customer Service and Assistance
Exceptional Communicator
Safety Regulations
Customer Service
Guest Services
Hospitality and Accommodation
Sales and Upselling
Cultural Awareness
WORK HISTORY CSA 10/2021 to CURRENT
Delta Airlines Global Services Atlanta
Promptly responded to inquiries and requests from prospective customers. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Provided training and support to new associates to help provide high-quality customer service.
Utilized internal software and tools to meet customer needs and resolved issues promptly.
Offered advice and assistance to customers, paying attention to special needs or wants.
POSTMASTER 03/2002 to 07/2021
USPS Snowmass
Maintained [Number]% accuracy through closely auditing and reviewing
[Type] documents.
Increased productivity by [Number]% through streamlining [Type] procedures and daily post office operations.
Issued and cashed [Number] daily money orders worth over $[Amount]. Used [Software] to manage rent collection and billing for [Number] post office boxes.
Developed and maintained detailed reports of all post office activities using
[Software].
Assisted customers in determining proper postal service to align with individual needs.
Managed flow, operations and management services for over [Number] daily post office visitors.
Developed and maintained courteous and effective working relationships. Developed strong communication and organizational skills through working on group projects.
CUSTOMER SERVICE ASSOCIATE 01/2001 to 12/2002
JCPenney Carrollton, GA
Kept detailed records of customer interactions to track and resolve issues quickly.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. Answered customer telephone calls promptly to avoid on-hold wait times. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Responded proactively and positively to rapid change. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
EDUCATION No Degree Cosmetology 04/2000
West Central Technical College, Waco, GA
High School Diploma 05/1983
Central High School, Carrollton, GA
REFERENCES Robin Denney
carrollton,Ga
Teresa Harvey
Carrollton,Ga
Ellen Gibson
carrollton,Ga
Rob Goueytes
Carrollton,Ga
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