Customer Service & Admin Professional (Remote-Ready)
Resume:
Gianna Resume NEW NEW NEW.docx v
Gianna Mastroianni
Phone 609-***-****
****************@*****.***
SUMMARY OF QUALIFICATIONS
Highly motivated, enthusiastic self- starter with over 10 years of
experience dealing with customer service industry; Strong
organizational, written and verbal skills. I am seeking career-
focused opportunities within established organizations where my
ethic and customer service skills will aid in improving agency
function. Motivated individual with strong multi-tasking skills
and a reputation for taking initiative. Excels in fast-paced
environments.
EDUCATION
STEINERT HIGH SCHOOL, Hamilton, N.J. 2006-2010 —
Graduated
¢ Basic Studies
PROFESSIONAL EXPERIENCE
NICKS CAFE, Ewing NJ January 2010 -August 2012
Restaurant Manager
* Scheduling
¢ Payroll, Hiring manager
¢ Assisting Patrons
¢ Inventory, stocking
¢ Making sure restaurant operations are moving
efficiently and effectively.
Elite Detailing, Trenton, Nj January 2021-February 2022
Car Detailing
* Detail Vehicles
* Restore vehicles to their original condition
* Cleaning, Polishing glass surfaces
Elite Detailing, Trenton, Nj January 2021-February 2022
Car Detailing
• Detail Vehicles
• Restore vehicles to their original condition
• Cleaning, Polishing glass surfaces
• Cleaned cars both externally and internally by hand or with use of automated equipment
Route 88 Motors, Trenton, NJ January 2017-March 202
Management/vehicle sales
• Selling of vehicles in a professional manner
• Complete all paper work for various vehicle sales
• Discuss pricing and payment options with customers
• Order inventory/parts for vehicles
• Pick up/Drop off vehicle titles for vehicle sales
• Takes customers on test drives for the purchase of vehicles
• Green light/Inspect vehicles for sale
Acclara, Pennsylvania October 2021-May 2023 Billing Specialist
• Collect payments via phone calls to various customers
• Speak directly with costumers and insurance representatives
• Billing/Coding
• Work and correct insurance denials from medical insurance companies
• Send invoices to clients ensuring outstanding invoices are paid in full and on time
Pennsylvania October 2021-May 2023 Billing Specialist
• Collect payments via phone calls to various customers
• Speak directly with costumers and insurance representatives
• Billing/Coding
• Work and correct insurance denials from medical insurance companies
• Send invoices to clients ensuring outstanding invoices are paid in full and on time
Long Horne Steakhouse Hamilton, Nj October 2021-
June 2023 Server/Waitress
• Assisting Patrons
• Upheld a high level of professionalism and delivered exceptional customer service
• Addressed guest inquires and concerns with a courteous and helpful demeanor
• Maintained impeccable cleanliness and presentation of dining tables
Third Hand Cleaning Services Hamilton, Nj June 2018-May
2022 Home /Office Cleaner
• Skilled at working with minimal supervision and completing cleaning tasks in a timely manner
• Dusting furniture, dispose of trash, use special equipment for cleaning various surfaces of home/offices
• Cleaning multiple homes/offices maintaining safety and cleanliness of work environment
• Spot cleaning, addressing stains and dings on various Surfaces
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