Administrative Support & Customer Service Specialist

Moquicha Harrison

*** ******** ***** **.

Summerville, SC 29483

Phone: 843-***-**** Email: ******************@*****.***

PROFESSIONAL SUMMARY

Customer-focused and detail-oriented professional with experience in administrative support and hospitality. Seeking a position where I can provide exceptional service, support daily operations, and contribute to a positive client experience.

SKILLS

Customer service excellence

Strong verbal and written communication skills

Creative problem-solving

Detail-oriented with the ability to work independently and collaboratively

Proficient in Microsoft Office and Google Workspace

Transaction and payment processing

Complaint resolution

PROFESSIONAL EXPERIENCE

Better Brands Inc.

Administrative Assistant March 2021 – October 2024

Responded to customer inquiries via phone, email, and in person in a professional and timely manner.

Processed transactions, payments, refunds, and account updates accurately.

Resolved customer complaints while maintaining high satisfaction levels.

Assisted customers with product selection and provided knowledgeable recommendations.

Maintained organized records and supported daily administrative operations.

Surf-N-Brew – Schenectady, NY

Server March 2019 – 2021

Greeted customers professionally and provided friendly, knowledgeable service.

Trained new employees on proper food handling, guest service expectations, and restaurant protocols.

Maintained efficiency and accuracy in a fast-paced environment.

The Diner – Schenectady, NY

Server August 2018 – March 2019

Guided guests through menu selections with thorough knowledge of food, beverages, and ingredients.

Accurately entered orders into the MICROS system to ensure prompt service.

Delivered high-quality service in a high-volume setting.

One to One Physical Therapy – Schenectady, NY

Receptionist April 2016 – July 2018

Greeted patients and visitors and scheduled appointments efficiently.

Managed high call volumes while meeting performance metrics and service goals.

Maintained patient records and supported front office operations.

The Cheesecake Factory – West Palm Beach, FL

Server April 2009 – March 2016

Consistently delivered professional, friendly, and engaging guest service.

Promoted beverage selections and daily specials to increase sales.

Maintained strong multitasking abilities in a high-volume restaurant environment.

EDUCATION

High School Diploma

Contact this candidate