Customer Service & Administrative Support Specialist
Resume:
JAMAKKAH A. THOMPSON
Washington, DC
******************@*****.*** 771-***-****
PROFESSIONAL SUMMARY
Motivated and dependable college student currently pursuing a Bachelor’s degree in Criminal Justice. Experienced in customer service, administrative support, and handling high-volume interactions in fast-paced environments. Strong communication, multitasking, and organizational skills with the ability to assist individuals professionally and maintain accurate records. Seeking an opportunity in a patient services or call center role where I can assist patients, manage scheduling needs, and provide excellent customer support.
EDUCATION
Bowie State University
Bachelor of Science in Criminal Justice Expected Graduation: May 2027
Friendship Technology Preparatory Academy
High School Diploma — May 2023
WORK EXPERIENCE
Office Assistant (Informal Experience)
Family Administrative Support Washington, DC
- Assisted with creating and organizing documents and spreadsheets for record keeping.
- Helped prepare and maintain organized files and paperwork.
- Entered and reviewed information to ensure accuracy and completeness.
- Assisted with basic administrative tasks including document preparation and organization.
- Developed strong attention to detail while supporting day-to-day office tasks.
Team Member Chick-fil-A
- Provided excellent customer service in a fast-paced environment while assisting customers with orders and questions.
- Maintained professionalism when resolving customer concerns.
- Worked efficiently with team members to ensure accurate service during busy periods.
Crew Member Shake Shack
- Assisted guests with orders while maintaining strong communication and professionalism.
- Managed multiple tasks at once while maintaining accuracy and attention to detail.
- Supported team operations to ensure smooth and efficient service.
Crew Member Chuck E. Cheese
- Delivered customer service to families and children in a high-energy environment.
- Assisted guests with needs and maintained a clean and organized workspace.
- Collaborated with team members to maintain efficient daily operations.
LEADERSHIP & ACTIVITIES
S.O.S Dancing Divas — Bowie State University 2023 – Present
- Participate in university performances, campus events, and community activities.
- Work collaboratively with team members to execute choreography and performances.
Student Government Association President
Friendship Technology Preparatory Academy 2021 – 2022
- Represented student concerns and worked with school administration on initiatives.
- Organized events that promoted student engagement and school involvement.
SKILLS
- Customer Service & Client Support
- Professional Telephone Communication
- Appointment Scheduling Support
- Data Entry & Record Organization
- Attention to Detail
- Multitasking in Fast-Paced Environments
- Time Management & Organization
- Team Collaboration
- Basic Computer Skills
REFERENCES
Available upon request
Contact this candidate