Intake Specialist

Columbia, USA, ***** • ************@*****.*** • 615-***-****

TAMI SPENCER

Intake Specialist

Intake Specialist with hands-on experience improving clinic intake and documentation to support nephrology teams. Manages high-volume calls, verifies referrals and preauthorizations, and audits charts to prevent billing denials while keeping schedules accurate. Seeks to reduce cancellations and improve patient flow through clear communication and reliable record management. EMPLOYMENT HISTORY

INTAKE SPECIALIST Jan 2025 – Present

Nephrology Associates Columbia, TN

STORE MANAGER Aug 2023 – Jul 2025

Magnolia Soap & Bath Co Franklin, TN

ASSISTANT STORE MANAGER Oct 2022 – Sep 2023

7-Eleven Franklin, TN

ADMINISTRATIVE ASSISTANT / HISTOLOGY TECHNICIAN Feb 2021 – Oct 2023 Tennessee Oncology Franklin, TN

ADMINISTRATIVE ASSISTANT / TRAINER Nov 1996 – Jun 2010 United States Air Force Dayton, OH

EDUCATION

TECHNICAL CERTIFICATE – HISTOLOGY

Armed Forces Institute of Pathology

BACHELOR IN BUSINESS MANAGEMENT Feb 2026 – Present Maestro University Boulder City, Colorado

Scheduled patient appointments and managed calendars Answered high-volume phone calls and assisted patients with inquiries Typed physician reports and maintained accurate documentation Sent referrals to specialists and outside providers Processed incoming referral documents in the EHR, verified completeness, and routed to clinicians for scheduling. Reconciled daily cash drawer and credit transactions, prepared deposit reports for billing team reconciliation. Audited patient charts before visits, corrected demographic errors and prevented billing denials. Coordinated pre-visit lab and imaging orders via patient portal and vendor fax to streamline clinic flow. Communicated insurance preauthorization requirements to patients, reducing appointment cancellations on procedure days. Supervised daily operations while delivering excellent customer service Managed employee scheduling, payroll, and reporting Resolved customer concerns professionally and efficiently Trained staff on procedures and service expectations Assisted customers with purchases, inquiries, and issue resolution Managed staff scheduling and daily workflow

Maintained accurate records and cash reporting

Supported hiring and training initiatives

Completed administrative support tasks for clinical staff in a healthcare setting Maintained accurate patient and specimen records with confidentiality Typed reports, faxed documents, scanned files, and updated profiles Coordinated with internal departments and outside offices for information requests Ensured compliance with safety and quality procedures Provided administrative and clerical support in fast-paced environments Managed documentation, records, and data entry systems Trained new personnel on procedures and workflow processes Coordinated team assignments and maintained productivity standards SKILLS

Faxing & Scanning Documents, Medical Records Management, Microsoft Word, Excel, PowerPoint, Scheduling & Appointment Coordination, HIPAA / Confidentiality Awareness, Team Collaboration, Multitasking & Time Management, Quality Assurance, Database Management, Insurance Verification, Leadership, Interpersonal Skills, Critical Thinking

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