Program Manager, Partnerships and Operations
Resume:
Joseph Kennedy
Program Manager, Partnerships
Hastings, Mn, United States, 320 4th St W., 55033
***********@*****.***
Professional Summary
Program Supervisor with 18+ years of experience in behavioral health and program operations, specializing in team leadership, stakeholder engagement, and regulatory compliance. Skilled in managing cross-functional teams, developing individualized service plans, and driving operational excellence. Successfully led a team of 14 staff and managed a caseload of 55 clients, resulting in continuous client growth and regulatory compliance. Work Experience
Residential Supervisor
Yai (Non-Profit For Adults With Intellectual And Developmental Disabilities), New York, NY Jan 2026 — Present Directed supervision of 9 staff, ensuring high-quality program operations and regulatory compliance. Developed and monitored individualized service plans for 6 clients, supporting person-centered care and goal achievement. Managed residence budget and maintained compliance with federal and state regulations. Provided behavioral support and intervention as needed. Call Center Supervisor
Treasure Island Casino (Tribal Casino), Goodhue, MN Oct 2023 — Jun 2023 Supervised 4 staff and managed call center operations, including VIP client engagement and dispute resolution. Reviewed calls for quality assurance and maintained records for VIPs. Oversaw program budget and facilitated operational improvements. Program Supervisor
Yai, New York, NY Apr 2017 — Aug 2023
Led a team of 14 staff and managed a caseload of 55 clients, ensuring person-centered care and continuous client growth. Maintained regulatory compliance and managed program budget. Implemented behavioral support and intervention strategies. Community Training Specialist
Yai Jul 2008 — Apr 2017
Trained clients for workplace integration and managed all aspects of client cases. Coordinated transportation procedures and provided behavioral support. Substitute Teacher
School Professionals, New York, NY Dec 2006 — Jul 2008 Taught multiple subjects to K-12 students and created lesson plans for diverse student populations. Co-Teacher
The Child School Legacy High School (Special Educational School), New York, NY Aug 2005 — May 2006 Provided academic and social support to students and facilitated conflict resolution. Taught classes and prepared students for standardized tests. Education
Bachelor of Arts Nashville TN 1996 — 2000
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