Title Clerk II Candidate with Social Services Background

Annthia Teagues

INDEPENDENCE, MO

Phone: 816-***-****

Email: ****************@*****.***

Objective

10+years in social services. Seeking a position as a Title Clerk II.

Skill & Abilities

Customer Service

Respond to customer problems or complaints

Policy & Procedures

Filing document organization

Multitasking

Time Management

Scheduling and calendar management

Phone and email communication

EHR Documentation Software

Microsoft Office

ADP Software

Compliance

HIPPA/Confidentiality

Employment History

04/2024 - Current

Social Worker, Healthcare Social Workers

University Health Lakewood Medical Center, Kansas City, MO

Monitor, evaluate, and record patient progress according to measurable goals

Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy

Identify environmental impediments to client or patient progress through interviews and review of patient records

Advise on social policy and assist in patient care

Answer high volume calls

Respond to emails and resolve customer concerns efficiently

Enter and update information in computer system

Maintain organization while handling multiple tasks

11/2015 - 10/2025

Program Manager, Social and Community Service Managers

Heartland Center for Behavioral Change, Independence, MO

Organized and maintained files and office records

Assisted with scheduling meetings and appointments

Prepared documents forms and reports

Supported staff with daily administrative duties

Maintained confidentiality of sensitive information

Evaluate the work of staff ensure that programs are of appropriate quality and that resources are used effectively.

Provide direct service and support to individuals or clients, such as handling a referral, conducting a needs evaluation, or resolving complaints.

Recruit, interview, and hire staff of 10+.

Establish and oversee administrative procedures to meet objectives set my leadership.

HIPPA/Confidentiality

Education History

06/2018

Social Work BSW

Bachelor's Degree

University Of Central Missouri, Lees Summit, MO

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