Executive Assistant for C-Level & Operations Support

Robin Estrada Mueller

***************@*****.*** 847-***-**** https://www.linkedin.com/in/robin estrada 0375243/ EXECUTIVE ASSISTANT

Organized “C” Level Executive Assistant with 20 years of experience in office management and administrative support who thrives in a fast-paced environment. Contributes to successful operations by streamlining processes to increase productivity. Knowledgeable in handling confidential matters and proprietary information. A resourceful, assertive, enthusiastic individual capable of supporting multiple individuals. Core strengths:

• Executive Support / SharePoint Administrator • Six Sigma Yellow Belt Certified

• New Hire Onboarding / Off-boarding Coordinator • HR Assistant / Staffing / Recruiting Coordinator

• Process Documentation & Policy Development • Training & Team Development

• Office Services / Facilities Maintenance • Group Travel & Event Coordinator

• Strong Customer Service & Relationship Mgmt. • Department Point of Contact (POC) Representative PROFESSIONAL EXPERIENCE

Monument Health, Rapid City, SD June 2025 – April 2026 Executive Assistant

• Provided executive-level administrative support to VP of Operations, VP of Nursing, AVP of Patient Care Services, Head of Nurses and other departments/leadership as necessary. Managed complex calendars, coordinated travel arrangements, processed expense reports, and prepared documentation for meetings, conferences, and presentations.

• Oversee executive office suite operations, organization, maintenance, and day-to-day procedures including training other assistants.

• Manage and update SharePoint site content; organized OneDrive files and implemented process improvements for document management.

• Developed, coordinates and manages the end-to-end DAISY Award Program including nominee intake, manages electronic and paper submissions, maintains nomination database and award logistics.

• Planned and executed DAISY Award recognition events, scheduling ceremonies, coordinating AV, catering, plaques, presentation attendance; maintained award timelines and logistics across units; prepared and uploaded winner profiles, photos, press-style communications/announcements to hospital website and social media.

• Created and developed PowerPoint decks for leadership presentations and conferences.

• Created and developed a structured interview process, including customized interview scorecards to ensure consistency and fair candidate evaluations.

• Created/developed a structured process manual to guide and standardize submissions of nationwide award nominations, implemented a process manual that streamlined award nomination submissions, ensuring accuracy, consistency, and timely completion.

• Front desk reception coverage on a weekly basis, ensuring professional client/visitor interactions. Kroeschell Engineering, Arlington Hts., IL March 2024 – December 2024 Project Coordinator

Assisted Senior Project Manager, Project Manager, Onsite PM and team members through the development stages of each project. Responsibilities included:

• Process government submittals and streamlined submittal process for General Contractor and Subcontractors.

• Prepared production materials, managing/tracking project activities and meeting minutes.

• Provided organized and effective administrative support for travel, relocation, housing, and calendar management for staff including expense reporting, timesheets, and meeting documentation.

• Created Agendas, Meeting Minutes, PowerPoint decks, Scope of Services, Change Orders, company policies.

• Created filing structure/file development, SharePoint Project Portal and Teams Channels. Robin Estrada Mueller

***************@*****.*** 847-***-**** https://www.linkedin.com/in/robin-estrada-0375243/ The Broadband Group, Las Vegas, NV January 2022 – December 2023 Executive Assistant

Served as a dedicated resource to the President, CFO, CTO, SVP of Business Strategy, and SVP of Network Operations. Responsibilities include:

• Administrative office support, preparing production materials by managing project activities; assisted in driving key deliverables and providing weekly progress reports/updates to the team.

• Managed heavy travel and multiple calendars for staff including expense reporting, time sheets, and meeting documentation.

• Created Meeting Minute formats including Agendas, PowerPoint Decks, Scope of Services, Change Orders, and developed internal file structure.

• Created and maintained employee SharePoint portal, Company employee portal and cloud-based file system.

• Onboarding and Point of Contact to employees and clients. Red Apple Temporary Assignment August 2021 – December 2021

• Maintained office by organizing office operations and procedures. Assisted with calendar management, travel arrangements, expense reporting, preparation of meeting documentation, and organization of conferences for a team of six (6). The initial point of contact for all internal and external employees. Created and implemented an employee handbook and remote work policy to establish clear guidelines and improve organizational consistency. Assisted in monthly invoice payments, bank correspondence, and deposits. GCI Communications, Anchorage, AK

Senior Executive Assistant Feb 2020 – June, 2021

Assistant to the Chief Product Officer, SVP of Wireless, VP of Video, VP of Business Strategies. Provided a wide range of administrative support to corporate executives in the Legal, Marketing, and Finance Department.

• General responsibilities included office facilities, supplies, machinery, equipment, IT requests, managed relationships with vendors, service providers, and contracts/price negotiations. Maintain schedule and preparation of meeting materials, reports, and presentations, coordinated monthly, quarterly, and annual meetings.

• Create employee morale events including organizing, catering, and ordering logo wearables.

• Heavy calendar management, travel, and expense reporting. Coordinated individual and group travel including all necessary logistics and arrangements

• Provided ongoing training and support to staff on updated procedures/software systems, driving consistency and operational improvements.

• New Hire coordinator; coordinates and schedules interview candidates; background verification and orientation.

• Served as point of contact between executives and department staff, coordinating communication, expense reporting, billing, and invoice management, etc.

• Established an efficient and accessible organized document system. Cook Yancey Law Firm, Shreveport, LA

Administrative Assistant - Temporary Assignment Jan. 2019 June 2019

• Managed communications with new and existing clients by phone/email in a timely and efficient manner.

• Maintained organized case files by establishing a filing system, meeting deadlines, documenting actions into the database case management software, and confirming case status with five (5) attorneys.

• Heavy calendar management to include court calendar, mediation calendar, appointments, proceedings, and discovery deadlines. Create and maintain both paper and electronic files and indexes.

• Process new client/matter intakes including preparing and processing new matter forms, conflict checks, and opening/closing files. Mail processing, file processing, and all other office administration and operation matters as needed. Robin Estrada Mueller

***************@*****.*** 847-***-**** https://www.linkedin.com/in/robin-estrada-0375243/ Northrop Grumman, Rolling Meadows, IL

Fifth largest defense contractor, globally

Executive Assistant June, 2017 – June 2018

• Executive administrative support to Sr. Vice President, Deputy of Central Region Engineering, Sciences & Technology. Responsibilities include heavy calendar management, maintaining high volume travel, domestic and international to include all pre and post-preparation of security paperwork.

• Interacts with various levels of management, vendors, and customers responses to inquiries, complaints, problems and responded with solutions. Point of contact between executives and employees.

• Reviews and answers all inquiries on own initiative and determines when executive action is required.

• Maintains office suite to include the organization and operational day-to-day procedures and office maintenance.

• Coordinates offsite leadership conferences, events, and training sessions.

• Administrative support for Direct Reports and HR Business Partners including calendar management; coordination of travel; alerts staff of identifying issues and summarizing information, collaborating with other assistants to ensure the team’s needs are fulfilled.

• Created headcount reports to include breakdown spreadsheets of new hires, PDP rotation timelines, and interns.

• Maintains HR talent profiles, midyear & yearend spreadsheet on grade performance level used with talent profiles.

• Developed and managed CRE SharePoint site representing each business area.

• Utilized as a POC for coordination of Sector Townhalls, SWE, STEM Coordinator. ZURICH NORTH AMERICA, Schaumburg, IL

Fourth largest insurance company in North America

Executive Assistant IV September, 2015 – March, 2017

• Executive administrative support to the President of Commercial Markets and Chief of Staff. Administrative support to Commercial Markets Direct Reports, CM Business Partners, Finance, and Human Resources. Responsible for heavy calendar management; communication incoming and outgoing; development and management of the business unit; coordinating travel, conferences, events, and executive management/HR projects. Maintained HR talent profiles, midyear

& yearend spreadsheet on a team of 300+ for grade performance level used with talent profiles.

• Utilized as backup support to Sr. V.P. Head of Marketing, Sr. V.P. Head of Claims and Corporate Law Attorney’s. SEARS HOLDINGS CORPORATION, Hoffman Estates, IL May 2011 – August 2013 Fourth largest broad line retailer in the United States and Canada Executive Assistant

• Direct report to EVP/ COO of Retail Formats with heavy calendar management, organize departmental events, Six Sigma Training Coordinator, Board of Directors meetings, International / Domestic travel, sales performance/ financial reports, and all day-to-day administrative duties for the business unit. CAREER EDUCATION CORPORATION, Hoffman Estates, IL June 2000 – February, 2011 Publicly traded entity that manages for profit postsecondary education institutions throughout the United States and Europe. Executive Assistant

• Provided support to the President CEO, Board of Directors, HR SVP and CFO. Responsibilities included assisting Board of Directors; Executive Management; preparation of annual meetings and conferences for Executive Leadership Team; Leadership Development; Controller’s Conference, Annual Shareholder Meeting, including preparation of materials, presentations; correspondence/communications, venue planning/catering, travel organization, maintained inventory for company travel; business meetings, travel itineraries, new hire orientation and maintain executive calendars.

• Organized company events and conferences, team building, employee appreciation, picnics, group outings, holiday luncheons, departmental conferences/brown bag learning sessions. Prepared all documentation and coordinated with the sales team to ensure a consistent high level of service throughout pre-event, event and post-event phases; Managed all aspects of meeting and event logistics including seating charts, audio and video production, décor, registration, Robin Estrada Mueller

***************@*****.*** 847-***-**** https://www.linkedin.com/in/robin-estrada-0375243/ transportation, and dietary restrictions. Served as key liaison in coordinating, planning and organizing daily meetings and events for on-site staff and campus support.

• Assisted HR SVP and 3 HR department reps with the creation of the employee handbook; created the CEC Employee Application; and a series of other documents/templates that were utilized within the corporation; responsibilities included offer letters, orientation packets, insurance benefits, materials mass mailings for employee bonus letters; payroll mass mailing for various state law changes and updates. on yearly budgets and internal audits. Support to legal department with grants, company stock etc. streamlined budgets on purchasing and costs cutting of office equipment.

• Cross-trained and utilized as a resource to employees in various areas including Office Services, Facilities, Procurement, Human Resources, Risk Management and Corporate Finance. SKILLS

• MS Office, Teams, Planner, Visio, Project, Publisher, Outlook, Lotus Notes, SharePoint, Concur, Ariba, Asana, Great Plains, PeopleSoft, SAP, Eugencia, Serengeti, NetDocs, SecureIT, Bluebeam, Adobe Acrobat/Reader, Writer and Photoshop, OpenAir and ViewPoint

• Avaya Telephone Systems, Audiocodes, BT Video Conferencing with Administrative setup responsibilities

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