Customer-Focused Production & Media Specialist Resume

Alicia Jordan

214-***-**** / Tx / ***************@*****.***

Customer focused and highly motivated Production assistant with over 5 years of experience delivering exceptional support in fast-paced environments. Skilled in resolving customer inquiries efficiently, managing high call volumes, and building strong client relationships. Recognized for excellent communication, problem-solving, and teamwork, with a proven track record of improving customer satisfaction and retention.

Media Specialist 1, Spectrum Reach, Dallas, Tx 2021- 2026

• Coordinated order entry for zone TV ad schedules

• Communicated television media traffic functions and capabilities back to internal and external customers

• Monitor television exception reports and work with account executives to recover any lost revenue

• Ensure that all orders entered completely and correctly in a timely manner

• Assist account executives, sales management, and technical staff to diagnose problems with the schedule

• Excellent verbal written and interpersonal communication skills

• Work with account executives to ensure proper copy is applied to all orders

• Knowledge of all Windows, Adobe suite, Salesforce, Job nimbus, and QuickBooks applications

• Develop multimedia assets including videos, graphics, and articles for maximum engagement

• Negotiated contracts with vendors for advertising placements and other promotional activities

• Strong abilities to organize, plan, and prioritize AV production workflows.

• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity

Customer Care Coordinator, Fence & Patio, Lewisville, Tx / 2019

• Review, compose, maintain files on all clients

• Liaison go between the crews and project managers

• Assist in the coordination of administrative functions, including budget, personnel, meetings, and clerical duties.

• Research and collect information from customers after the project

• Assist with all budget activities, including accounting

• Help implement new programs, procedures, methods, and systems

• Monitor and request Google Reviews

• Prepare confidential documents and reports

• Coordinate and schedule job appointments

• Coordinate operations, including purchasing, equipment, property inventory, building, equipment, and disposal

• Handle customer complaints and issues at the job sites

Customer Service Rep, Costco, Dallas, TX / 2015- 2019

• Work from home customer service representative

• Document call related information for auditing and reporting purposes

• Helped with coordination and shipping and receiving

• Maintain and update customer information as regulated by corporation guidelines

• Manage high call volumes maintaining customer service excellent

• Effectively multitasking in a fast-paced environment

• Demonstrated empathy and active listening for customer satisfaction and repeat business

• Built trusting lasting relationships with customers

• Handled customer inquiries payments and invoicing

Loan Officer, Open Road Lending, Dallas, TX, 2009- 2015

• High-Volume Calling, handled inbound / outbound calls to applicants, typically contacting at least fifty customers daily.

• Customer Guidance educated customers on auto loan refinancing options and guided them through the approval process.

• Sales and Closing, built rapport with clients, completing necessary documents, and closing loan deals.

• Objection Handling addressed customer concerns and overcame objections to finalizing deals.

• Documentation, accurately documenting all customer interactions in the database to maintain compliance.

The University of North Texas, Denton, Tx Class of 2023

Bachelor of Arts: Converged Broadcast Media, Sociology GPA 4.2

At UNT, I worked as a dedicated Digital Media Creator. During the 2022 Spring/ Fall semester, with my work on two mini documentaries. Lead the entirety of production of digital content for the TV news and Culture at UNT. I shot all B-rolls, edited all video and audio components. I am most passionate about digital storytelling.

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