Customer Success Leader Post-Sales Enablement Expert

Adam Burggraff

832-***-**** ***********@*****.*** linkedin.com/in/adam-burggraff/

Professional Summary

Strategic and client-focused Customer Success Manager with 16+ years of experience managing enterprise-level accounts. Proven track record of driving revenue growth, client retention, and cross-functional collaboration. Known for delivering best-in-class service, leading high-impact training initiatives, and serving as a trusted advisor to both internal teams and customers. Adept at building strong, lasting partnerships through problem-solving, communication, and deep business insight.

Core Competencies

Customer Success & Retention Strategic Account Management Revenue Growth & Business Development KPI Analysis & Business Reviews Client Onboarding & Training CRM / Salesforce / SaaS Platforms Cross-Functional Collaboration Solutions Engineering & Resource Allocation Communication & Relationship Building Problem Solving & Emotional Intelligence Professional Experience

• Client Success Manager VantageBP 2024 – Present

• Serve as primary point of contact for clients, ensuring prompt and professional communication

• Build and grow strong relationships to retain and expand client accounts

• Partner with internal teams to fulfill customer needs and resolve escalations

• Analyze customer behavior and trends to anticipate changing requirements

• Champion client interests internally to improve satisfaction and experience

• Independent Lien Portfolio Risk Consultant 2022–2024

• Consulted with banking institutions on lien portfolio analysis and risk mitigation strategies

• Evaluated collateral documentation, perfection status, and portfolio integrity to reduce operational and compliance risk

• Delivered analytical findings and recommendations supporting portfolio remediation efforts

• Customer Service Technical Manager, National Accounts Lien Solutions (Wolters Kluwer Division) 2016 – 2022

• Retained 100% of revenue in 2021 while generating over $1M in new business

• Managed and grew 15 national accounts through strategic planning and discovery

• Led onboarding and training for clients and internal teams; created training materials for 3 new product launches

• Collaborated with Product Management on UAT and NPS initiatives for successful rollouts in 2019 & 2020

• Initiated 200+ opportunities post-close, ensuring smooth transitions and customer satisfaction

• National Strategic Account Manager Lien Solutions (Wolters Kluwer Division) 2006 – 2016

• Achieved 110% of quota in 2016 by strengthening relationships with 20+ financial institutions

• Conducted process audits for clients leading to 6 Professional Services API integrations

• Maintained business through C-suite engagements during major mergers

• Managed 200+ sales opportunities from discovery through revenue realization

• Developed training materials and conducted client presentations both onsite and remotely

Selected Accomplishments

• Revenue Generation: Drove $1M+ in new business in a single year through strategic client engagements.

• Retention Leadership: Prevented $3M+ in revenue loss by identifying and addressing execution shortfalls for key national accounts.

• Training & Mentorship: Created a profit-focused training program adopted company-wide; recognized as a mentor to junior team members.

• Strategic Communication: Influenced executive decisions with ROI-positive recommendations through Territory Action Presentations. Education

University of Houston

Bachelor of Business Administration – Marketing

Minor – Asian Studies

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