Multi-Talented Shop & Pharmacy Support Leader

Misty Smith

Shawnee, Ok *****

Cell: 405-***-****

E-Mail: ********@*****.***

Summary

Multi-talented Shop Stylist Manager with 20 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Seasoned Pharmacy Technician with fifteen years of experience and strong leadership, pharmacy operations, and customer service skills. Expert in filling prescriptions within fast-paced, high-volume settings. Seeking to leverage background and success to take the next career step as Pharmacy Technician Supervisor.

Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

Skills

Point of sale systems

Employee management

Consultative sales

Customer service

Leadership development

Driving business growth

Schedules coordination

Filling prescriptions

Package labeling

Employee training

Microsoft

Strategy development

Direct patient care

Education and Training

Rose State College Oklahoma City, OK

Some College (No Degree) Pharmacy (Pre-Pharmacy)

May 2001 Mid-Del Technology Center Oklahoma City, OK Cosmetology Cosmetology

May 2000 Mcloud High School Mcloud, OK

High School Diploma

Experience

Sodexo, SSM MWC

February 2025 - Jan 2026

Food Service Worker

Sodexo, Children’s Hospital

July 2024 - February 2025

Food Service Cashier

December 2018 to Current

Stay At Home Personal Care Midwest City, OK

Personal Care Assistant

Helped clients maintain daily living standards by assisting with personal hygiene needs. Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.

Monitored vital signs and medication use, documenting variances and concerning responses. Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.

Provided ongoing compassionate patient care for each client. Ambulate patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.

April 2014 to December 2018

Wellston Clinic Pharmacy Wellston, OK

Pharmacy Technician

Received and verified daily incoming drug inventories, reported discrepancies and logged items into the inventory system.

Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.

Worked with insurance companies to process claims, resolve problems and obtain payments. Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.

Received, reviewed, dispensed and labeled over 200+ prescriptions daily with expert accuracy. Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription. Managed medication stocks, including conducting counts, labeling products and maintaining controls.

Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.

Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Entered orders into the system and filled medication orders. June 2001 to August 2013

Supercuts Oklahoma City, OK

Shop Manager

Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel. Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Organized and updated schedules to optimize coverage for expected customer demands. Taught junior employees how to meet operational and sales goals with proactive strategies. Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

Increased customer satisfaction rating 65% by expanding product lines, offering promotions and building loyalty club membership.

Scheduled, trained and coached 6 employees to maximize performance in customer service, revenue generation and daily tasks such as extra services and product sales. Achieved sales goals and business objectives by motivating staff and promoting extra services. Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.

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