Marketing, Billing & Client Relations Leader

Samirah (Somi) Nizami-Lodhi

Richmond, TX • 832-***-**** • ****.*****@*****.***

PROFESSIONAL SUMMARY

Results-driven professional with 10+ years of experience in billing operations, customer service leadership, sales, and marketing strategy. Proven ability to improve processes, build client relationships, and drive revenue growth.

CORE COMPETENCIES

Billing & Invoicing • Customer Experience • Sales & Client Relations • Team Leadership

Account Resolution • Process Improvement • Marketing Strategy • Data Analysis

Training & Coaching • CRM Systems

PROFESSIONAL EXPERIENCE

Billing Specialist (July 2023 – Present)

• Manage billing operations ensuring accuracy and timeliness

• Resolve billing inquiries and discrepancies

• Improve workflows and maintain compliance

Licensed Life Insurance Agent (Jan 2023 – Mar 2024)

• Educated clients and guided coverage decisions

• Built strong client relationships

• Met sales goals and managed accounts

Social Media Marketing Manager – SL Foundation, Houston, TX (2015 – 2022)

• Developed marketing strategies and increased engagement

• Managed client accounts and created content

Research Analyst – 247 Inc (2019)

• Analyzed and validated data

• Prepared reports and resolved discrepancies

Customer Service Manager – Continental Airlines (2002 – 2010)

• Led teams and improved customer satisfaction

• Developed training and enhanced service delivery

EDUCATION

University of Houston–Downtown – Coursework in Marketing

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