Remote Customer Service & Pre-Sales Specialist

Senta Stacy

EDUCATION

Shadow Mountain High School,1985 HS Diploma

EXPERIENCE

Conduent (Remote)

**/**** – 04/2024

Call Center Representative

• As a Remote Call Center Representative at Conduent supporting Apple Computer, I provided high-quality customer service and technical support to Apple users across a range of products and services.

• My role involved resolving inquiries efficiently, troubleshooting device issues, and guiding customers through solutions with professionalism and empathy.

• I consistently met performance metrics such as call resolution time, customer satisfaction scores, and adherence to Apple’s brand standards.

• Working in a fast-paced virtual environment,

• I developed strong communication skills, adaptability, and a deep understanding of Apple’s ecosystem, contributing to a seamless customer experience.

Pre Sales Advisor

Conduent

July 2022 - December 2024

• Cultivated strong client relationships to enhance customer satisfaction and retention.

• Executed detailed customer needs assessments to tailor solutions effectively.

• Demonstrated products to clients, highlighting features and benefits to drive engagement.

• Delivered compelling sales presentations that effectively communicated value propositions. Volunteer, Ninestar

January 2010 - January 2019

• Facilitated public engagement initiatives to enhance community involvement and awareness of key issues.

• Coordinated multiple events from conception to execution, ensuring seamless logistics and participant satisfaction.

• Designed and implemented innovative programs aimed at addressing community needs and enhancing service delivery.

Executive Assistant

Feature Marketing

July 2010 - July 2013

• Performed in a fast-paced, multifaceted, professional office environment.

• Provided administrative support, including A/P & A/R.

• Screened incoming mail, calls, and visitors.

• Scheduled & plan meetings, create agendas and take notes during meetings.

• Prepared office documents and performed other general office duties. Administrative Coordinator

Phoenix Baptist Hospital Medical Center

July 2006 - July 2010

• Managed and coordinated the schedules of the lead physician.

• Filed chart notes and lab results.

• Operated office equipment, such as fax machines and complex phone systems

• Contacted clients and provided services.

• Operate office email systems.

Administrative Coordinator

Claremont Institute for the Study of Statesmanship & Political Philosophy July 1989 - July 1997

• Trained other staff in office policies and procedures.

• Reviewed staff member’s work for compliance in company policies.

• Made Recommendations.

• Managed projects or parts of projects, as assigned.

• Maintained records of cash accounts.

• Prepared & mailed checks, Employment/Volunteer History.

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