IT Support & Tech Specialist Candidate

Jaylen Anderson

734-***-**** • ***********@*******.*** • ******.*********@****.*** • Westland, MI

PROFESSIONAL SUMMARY

Computer Science student (B.S., expected 2026) with hands-on experience in technical support, AI model training, data analysis, and software development across Python, Java, and JavaScript. Proven ability to deliver accurate, high-quality work under deadlines in both remote and on-site environments. Adept at troubleshooting technical issues, managing data systems, and communicating clearly across technical and non-technical teams. Seeking an office, IT support, or entry-level software/tech role to apply and grow a strong technical foundation. TECHNICAL SKILLS

Languages: Python Java JavaScript HTML SQL Tools & Platforms: GitHub Microsoft Excel Windows OS Warehouse Management Systems (WMS) IT & Support: Hardware/Software Troubleshooting Technical Documentation Technical Troubleshooting Remote Collaboration

Concepts: Data Analysis AI/ML Data Training Code Review & QA A/B Testing SEO Optimization Agile Other: 70 WPM Data Entry Technical Writing Content & Analytics Management EXPERIENCE

Remote Coder & AI Trainer

Outlier AI Remote May 2025 – Present

● Authored and refined computer science questions and model solutions to train generative AI systems across Python, Java, and JavaScript

● Evaluated AI-generated code for correctness, efficiency, and alignment with software engineering best practices — a form of technical QA at scale

● Produced structured expert feedback and technical documentation to measurably improve model performance

● Managed high-volume independent workload remotely, consistently meeting quality and deadline standards Content Creator & Digital Media Manager

Independent Remote Dec. 2024 – Present

● Grew YouTube channel to 200K+ lifetime views and 500 subscribers through data-driven SEO strategy and A/B thumbnail testing

● Analyzed audience retention and performance metrics across YouTube, TikTok, Instagram, and Twitch to guide content and posting strategy

● Demonstrated self-directed project management, analytics interpretation, and iterative optimization — skills directly applicable to data and operations roles

Overnight Maintenance Technician

Walmart Westland, MI Aug. 2025 – Present

● Diagnosed and resolved technical equipment failures (baler systems) under strict overnight deadlines with minimal supervision

● Performed systematic facility inspections, identifying operational issues and executing rapid resolutions to maintain efficiency

● Self-enrolled in Walmart's Live Better U Guild Program to advance technical and professional education Warehouse Contractor

PrimeSource Taylor, MI May 2024 – Aug. 2025

● Maintained high inventory accuracy using WMS software and barcode scanning for national retailers including Home Depot and Lowe's

● Met consistent speed and accuracy targets in a high-volume logistics environment, demonstrating reliability and attention to detail

Crew Member / Sales Specialist

Taco Bell Westland, MI Jan. 2022 – Apr. 2024

● Performed data entry using POS systems for order tracking, inventory updates, and shift reporting

● Resolved customer issues with a solution-first mindset; collaborated across teams to ensure order accuracy and operational flow

EDUCATION

Southern New Hampshire University — B.S. Computer Science Aug. 2025 – Present Online Expected Graduation: September 2026 Eastern Michigan University — B.S. Computer Science (Transfer) Aug. 2024 – Aug. 2025 Ypsilanti, MI Game Developers Guild, Black Student Union Albion College — B.S. Computer Science (Transfer)

Aug. 2022 – Apr. 2024 Albion, MI Presidential Scholarship Recipient Black Student Association, E-Sports Club John Glenn High School — High School Diploma, Cum Laude Aug. 2019 – May 2022 Westland, MI 3.5 GPA 4-Year Academic Honor Roll AWARDS & HONORS

● Albion Presidential Scholarship Recipient

● 3 NASP Detroit Scholarship Recipient

● Presidential Visit Scholarship Recipient

● Albion College Commitment Scholarship Recipient

● 4-Year Academic Honor Roll

● Cum Laude High School Graduate

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