Operations-Focused Administrative Professional with 8+ Years
Resume:
EMPLOYMENT HISTORY
Administrative Assistant, Atllas Capital, Inc, Los Angeles
APR 2025 – SEP 2025
Executive Assistant/ Closing Agent, Greenbox Loans, Los Angeles FEB 2023 – MAR 2025
Contract Administrator, Traffic Management Inc., Long Beach/Remote JAN 2022 – JAN 2023
Collections Coordinator, Winn Law Group, Fullerton Pico Rivera, CA (US)
***************@*****.***
JANETTE TELLEZ
OFFICE AND ADMINISTRATIVE SUPPORT WORKERS, ALL
OTHER
Hispanic, 30 years old
Office and Administrative Support Workers with 8+ years of contract and office administration experience supporting legal, finance, and operations teams. Streamlines document workflows, maintains accurate contract repositories, and coordinates vendor and client communications to reduce delays and ensure compliance. Seeks to apply organizational expertise and strong communication skills to improve office efficiency. Processed monthly vendor invoices using QuickBooks, matched receipts to purchase orders for accurate payment schedules. Compiled weekly status reports summarizing action items and deadlines for three department managers. Coordinated office maintenance and safety inspections, tracked corrective actions until each issue was closed. Processed incoming mail and scanned legal contracts into document management system for secure retention. Maintained office supply inventory, negotiated vendor restock timing to prevent shortages during peak periods. Managed reception desk, triaged visitor inquiries, and directed clients to appropriate staff for faster service. Processed vendor payments by verifying invoice accuracy and routing approvals through accounting. Handled client onboarding packets, assembled required documents, and expedited account activation. Prepared and mailed final closing packages to clients and lenders, confirming receipt and post-closing compliance. Managed appointment schedules for closings and mobile notaries, accommodating evening and weekend client needs. Reviewed payoff demands from lenders and prepared precise payoff calculations used to finalize closing figures. Maintained organized closing file templates and naming conventions to speed document retrieval for audits. Processed post-closing endorsements and mailed corrected title policies to clients and lenders. Managed client communications during post-closing period, resolving document questions and mailing corrections. Developed standardized email templates for closings that reduced client follow-up inquiries after signing. Updated post-closing document tracker and communicated status updates to loan officers and underwriters. Reviewed incoming contracts and flagged noncompliant clauses, producing clear redline recommendations for legal review. Coordinated signature routing with executives and uploaded fully executed agreements to SharePoint for centralized access. Prepared contract change notices and tracked amendment approvals to maintain alignment between procurement and operations. Monitored contract expiration dates and issued renewal prompts to stakeholders to prevent lapse in critical services. Maintained a central contract repository in SharePoint and organized folders for quick stakeholder access. Drafted clear contract amendment language and submitted redlines that reduced legal review time. Coordinated vendor onboarding paperwork and collected insurance certificates to satisfy procurement requirements. Held onboarding sessions with new vendors to explain payment terms, reporting requirements, and contact points. Compiled monthly case-status summaries in Excel, highlighting upcoming deadlines for partner reviews. Prepared dispute packets with account histories and documentation for legal review and claims resolution. Negotiated payment plans with borrowers, documenting terms in CRM and improving recovery consistency. Trained new collectors on compliance rules and call recording procedures to maintain regulatory adherence. Collected past-due balances by placing targeted outbound calls and secured agreed payment arrangements. Reviewed debtor account documentation and corrected posting errors to reconcile outstanding balances. Negotiated hardship payment schedules with customers, reducing account write-off likelihood and preserving revenue. Coordinated skip-tracing research using public records to locate hard-to-find debtors for collection. APR 2022 – DEC 2022
Legal Receptionist, Kaass Law, Glendale
MAY 2021 – OCT 2022
Reception Court Clerk, Bellflower Court House, Bellflower FEB 2019 – AUG 2020
Legal Receptionist, Stoll, Nussbaum & Polakov Law Firm, Los Angeles APR 2018 – JAN 2019
Call Centre Service Agent, ApexFocusGroup, Whittier SKILLS
Time Management Adaptability Team Collaboration Data Analysis Customer Service Organizational Skills Data Entry Record Keeping Bilingual Document Management Invoice Processing Compliance Checking Inventory Management Closing Procedures Client Relations Proactive Communication Critical Thinking Multitasking Office Software Presentation Skills Adobe Excel Microsoft Tech Savy
Greeted clients, verified identification, and created new client profiles in Clio promptly. Screened incoming calls, summarized issues, and assigned matters to appropriate attorneys. Sorted and scanned intake packets into PDF, named files by client ID for easy retrieval. Scheduled consultations and court appearances confirmed availability with clients and attorneys. Managed office supply orders and vendor invoices, reducing administrative delays for frontline staff. Verified incoming mail and e-filed court documents, tracking confirmations in case management logs. Managed daily waiting room flow prioritized urgent client needs and reduced backlog of late arrivals. Processed new client intakes in Clio, attaching scanned IDs and intake forms to matter files. Maintained an inventory of forms and templates, replenished supplies, and reduced wait time at reception. Checked incoming case documents for completeness, stamped filings with official date and routed to appropriate case folders. Entered sensitive party and charge information into case management system while maintaining confidentiality protocol. Processed incoming subpoenas and certified copies, recorded receipt dates in court ledger for audit. Answered public inquiries at front counter, directed filers to correct forms and payment options. Collected fines and fees, issued receipts, and balanced cash drawer at shift end. Prepared and mailed certified copies and summons, tracking delivery status for public records requests. Logged incoming mail and legal envelopes, annotated case numbers, and attached documents to physical files. Processed public records requests by retrieving documents, redacting sensitive data, and logging request status. Handled phone triage of public inquiries, routed complex legal questions to appropriate clerks for response. Maintained physical file integrity by indexing new filings, updating case folders, and logging chain-of-custody. Processed client intake paperwork at front desk, verified identifications, and filed signed retainers into Clio. Prepared and assembled client files with pleadings and exhibits for attorney review before court deadlines. Managed court and deposition scheduling, coordinated dates with attorneys, and updated clients about calendar changes. Scanned and indexed incoming documents into Clio, updated status notes, and maintained organized electronic case records. Managed office supply inventory and placed orders to prevent shortages during high-volume filing periods. Answered high-volume phone lines using firm script, routed callers to correct attorney or paralegal. Maintained physical file inventory, labeled folders, and retrieved records for daily attorney review. Updated calendar entries for court deadlines, flagged conflicts, and routed adjustments to assigned attorneys. Scheduled complex follow-up appointments across multiple providers, matching patient needs to available specialties. Investigated claim denials via payer portals, recorded findings in patient records to guide billing corrections. Managed urgent same-day appointment slots by reallocating openings and notifying patients within hours. Monitored daily call metrics and proposed staffing-adjustment recommendations to reduce peak hold times. Confirmed insurance eligibility for scheduled visits through payer portals before patient arrival to reduce denials. Resolved patient scheduling conflicts by reallocating provider openings and confirming updated appointments by phone. Reviewed voicemail queue each morning and prioritized callbacks by clinical urgency and appointment windows. EDUCATION
JUN 2011 – JUN 2014
High School Dipolma, Paramount High School, Paramount FEB 2016 – JUN 2018
Generals A-G, Cerritos College, Cerritos
LANGUAGES
English Spanish
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