Versatile Business Professional with Leadership Experience
Resume:
Dawn Johnstone
**** ***** *** *** *, San Jose, CA 95126
***********@*****.***
Professional Profile
Business professional with strong organizational and management skills with experience in a variety of business environments. Graduate of ACI Career College and Computer Business College.
Professional History
Tesla, Dec 2021 – Jan 2026
• Production Associate
• Functional - ran computerized testing on vehicles
• Driver
Content Review Analyst, Accenture Flex at Facebook, June 2019 – July 2020
• Trust and Safety for Children
Content Review Analyst, Accenture Flex at Google, June 2019
• Trust and Safety for Children
App Content Specialist, BCForward (Google), Aug 2016 – June 2019
• Screen submitted apps for unsuitable content
• Watchman
• Client Support for YouTubeTV
Customer Service, Intelicare Direct, Feb 2016 – July 2016
• Customer service
• Tech Support
Business Development Manager, Clean Bay Area, Sept 2015 – Nov 2015
• Called up to 350 potential clients per day
• Customer service
Account Management and Inside Sales, Atlas Trillo Heating & Air Conditioning, Sept 2013 – Sept 2014, March 2015 — Sept 2015
• Wrote scripts for all sales staff to explain the company product to potential customers
• Called up to 350 potential clients per day
• Customer service
• management
• business
• collaboration and team building
• accounting – payroll and coding
• customer service
• communication
Inside Sales, Property Minder, Inc., Sept 2012 – Nov 2012
• Wrote scripts for all sales staff to explain the company product to potential customers
• Called up to 350 potential clients per day
• Customer service
Academic Coach, Tutors with Computers, Nov 2009 – Jan 2011
• Recruited children into the tutoring program
• Educated parents about how to better assist their children in the program
• Customer service
Telemarketing Management, California Energy Service, 2004-2006
• Developed interview process and procedures. Increased staff by 30%
• Successfully hired and trained 35 new hires
• Managed payroll for a company with 75 employees and revenue of over $10 million/yr
• Managed dispatch function and reduced dispatch errors to zero and helped company reach profit targets
• Supervised first-line employees and handled quality control issues Roofing Construction Management, McCarthy Roofing, 1998-2004
• Managed telemarketing efforts increasing sales by 39%
• Selected new hires and reduced turnover by 40%
• Improved accuracy of corporate data by instituting quality control program
• Increased sales through referrals from satisfied customers High Tech Industry Receptionist, Lattice Semiconductor, 1996-1998
• First “point of contact” for interviews with new hires
• Customer Service Coordinator
• Assisted management with coordination of conference rooms bookings Wafer Fabrication Operator, IBM, 1995-1996
• added deposition to wafers in a clean room
Education
2008 Medical Coding and Billing, ACI Career College 1990 Word Processing, Computer Business College
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