Night Operations & Administrative Specialist

Nicole Femminella

Email: ***********@*****.*** Phone: 631-***-****

Professional Summary

Detail-oriented and highly organized professional with extensive experience in hospitality operations, medical records management, administrative support, and customer service. Known for ensuring accuracy, maintaining confidentiality, and thriving under pressure in fast-paced environments. Skilled at leading overnight operations, managing sensitive data, and consistently delivering exceptional client experiences.

Education

Katharine Gibbs

Associate of Applied Science (A.A.S) in Healthcare Management

Hotel Night Auditor

Radisson Hotel, Hauppauge, NY October 2022 – August 2024

Reconciled all daily financial transactions and submitted accurate night audit reports.

Conducted check-in/check-out procedures and managed reservations and modifications.

Addressed guest concerns and resolved issues to ensure excellent overnight service.

Maintained front desk cleanliness and ensured shift handover was smooth and complete.

Ensured all safety protocols and emergency procedures were followed during the shift.

Collaborated with security and maintenance to address facility issues during night hours.

Hotel Night Auditor

SpringHill Suites, Bellport, NY September 2021 – September 2022

Performed nightly audits to reconcile accounts and revenue data.

Processed guest transactions, reservations, and billing inquiries efficiently.

Oversaw the safety and operations of the hotel during overnight hours.

Handled guest complaints with professionalism and offered immediate solutions.

Ensured all daily reports were submitted to management in a timely manner.

Coordinated with housekeeping to prepare early guest check-ins.

Front Desk/Night Auditor

Ramada Plaza / Holiday Inn, Holtsville, NY April 2015 – September 2021

Managed guest services including check-ins, check-outs, and room assignments.

Prepared nightly financial summaries and reconciled discrepancies in records.

Assisted in resolving guest concerns and escalated issues when needed.

Coordinated with housekeeping and maintenance to ensure smooth daily operations.

Monitored lobby and common areas for cleanliness and safety overnight.

Processed payments and balanced shift accounts for accuracy.

Medical Records Coordinator

Quality Review Services, Commack, NY June 2013 – June 2020

Maintained detailed and confidential patient records in accordance with HIPAA regulations.

Reviewed and audited healthcare documentation for accuracy and policy compliance.

Handled incoming record requests from legal and insurance entities.

Input data into electronic health record systems with a high level of accuracy.

Trained new staff on best practices for secure medical record handling.

Communicated with physicians and administrative staff to verify documentation.

Shelter Worker

Suffolk County Coalition Against Domestic Violence, Bay Shore, NY November 2008 – November 2010

Responded to crisis hotline calls and provided emotional support and guidance.

Screened new residents and assisted with shelter intakes and housing placements.

Maintained detailed logs and records of all client interactions and incidents.

Provided residents with daily resources, including transportation and food coordination.

Ensured safety and rule compliance within the facility.

Facilitated group sessions and conflict resolution among residents.

Medical Biller / Accounts Receivable

Island Plastic Surgery, Mineola, NY January 2007 – October 2007

Verified insurance eligibility and obtained pre-authorizations for services.

Submitted medical claims electronically and followed up on denied or unpaid claims.

Posted payments, adjusted balances, and maintained accurate account records.

Responded to patient billing inquiries and resolved discrepancies.

Coordinated with insurance companies such as HIP, Cigna, and Aetna.

Managed front office duties including scheduling and administrative support.

Receptionist / Collections Specialist

Prothotic Laboratories, Farmingdale, NY May 2006 – October 2007

Answered multi-line phones and scheduled patient appointments.

Processed insurance claims and updated billing records in the system.

Performed collections outreach for overdue patient balances.

Communicated with patients regarding their account statuses and payment options.

Maintained organized filing systems and daily logs.

Provided support to the billing and administrative teams.

Administrative Assistant

Massapequa Internal Medicine, Massapequa, NY August 2005 – March 2006

Scheduled appointments and managed the front desk with professionalism.

Used QuickBooks to manage billing, invoicing, and payment tracking.

Ordered and maintained office and medical supplies inventory.

Supported physicians with administrative documentation and chart updates.

Answered patient questions and ensured a welcoming environment.

Processed insurance paperwork and communicated with carriers.

Customer Service Representative

Blue Cross Blue Shield, June 2003 – August 2005

Handled member inquiries via phone and email with a focus on first-call resolution.

Processed insurance claims, updates, and eligibility verifications.

Assisted customers with policy questions, billing issues, and appeals.

Collaborated with internal departments to resolve member issues efficiently.

Documented call details and maintained compliance with company procedures.

Participated in customer service training and performance improvement initiatives.

Core Skills & Competencies

Front Desk & Guest Services

Night Auditing & Financial Reconciliation

Medical Records Management

Insurance Verification & Claims Processing

Administrative Support & Scheduling

Customer Service & Problem Resolution

HIPAA Compliance & Confidentiality Handling

Data Entry & Documentation Accuracy

Crisis Intervention & Shelter Operations

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