Administrative Professional with 10+ Years of Office Support

KELSEY MAY CARVER

Santa Barbara, CA *****

*************@*****.*** 805-***-****

PROFESSIONAL SUMMARY

Detail-oriented Administrative Professional with 10+ years of experience supporting office operations, managing documentation,

coordinating communication, and improving workflow efficiency across multiple industries including legal, insurance, hospitality,

and customer service. Strong multitasking, organizational, and communication skills with a commitment to accuracy,

professionalism, and excellent client support.

CORE SKILLS

• Administrative Support • Scheduling & Calendars • Data Entry • Customer Service • File Management

• Microsoft Office • Claims & Legal Documentation • Office Coordination • Written & Verbal Communication

PROFESSIONAL EXPERIENCE

Claims Adjuster / Administrative Support

Crawford & Company — Santa Barbara, CA Aug 2019 – Present

• Manage claim files, organize documentation, and maintain accurate records.

• Conduct interviews, gather evidence, and prepare detailed written reports.

• Coordinate communication between clients, adjusters, and external partners.

• Ensure files meet state compliance and documentation standards.

Paralegal & Administrative Assistant

Sara Philbrick Law Firm — Santa Barbara, CA Mar 2021 – Aug 2023

• Provided administrative support including scheduling, document preparation, and database management.

• Organized legal files, medical records, and case summaries.

• Drafted correspondence, coordinated depositions, and managed calendars.

Customer Support Roles (Selected)

DoorDash — Customer Service/Delivery Sep 2018 – Sep 2022

Hotel Californian — Guest Services Apr 2021 – Jan 2022

• Delivered high-quality customer service, processed transactions, and ensured accurate communication.

Administrative & Financial Support

Hartmann & Co. — Accounting Assistant Mar 2009 – Jun 2011

Matilija Pure Water Systems — Billing & Office Support Jan 2007 – Feb 2009

• Managed billing, invoicing, payments, bookkeeping, and office coordination.

Earlier Experience

Denny’s Restaurant — Customer Service (Various 2006–2015)

Dolphin Enterprises — Customer Service (2006)

Gottschalks — Fragrance Manager (2005–2006)

Sonora Community Hospital — Dietary Aide (2002–2003)

EDUCATION

Associate Degree in Business — Santa Barbara City College (2008)

High School Diploma — Don Pedro High School (2004)

CERTIFICATIONS

CPR Certified • Food Handler • Golf Cart Certified • Valid Driver’s License

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