Results-Driven Payroll Consultant with ADP Experience

Terri Silva

El Paso, TX • 915-***-**** • *****.*******@*****.***

PROFESSIONAL SUMMARY

Results-driven Payroll Consultant with direct ADP experience supporting payroll processing, client onboarding, reporting, compliance, and issue resolution. Over 10 years of leadership and customer service experience with a strong record of ensuring data accuracy, regulatory compliance, and high client satisfaction in fast-paced, metrics-driven environments.

CORE SKILLS

Payroll Processing • Payroll Implementation • Client Onboarding

Data Accuracy & Compliance (SOX, I-9, W-2, Billing)

Client Support & Issue Resolution • Needs Analysis • Reporting

Microsoft Office (Excel, Word, Outlook, PowerPoint)

Team Leadership • Coaching • Quality Assurance • Multitasking

PROFESSIONAL EXPERIENCE

Payroll Consultant — ADP August 2022 – Present

• Process payroll for assigned clients ensuring accuracy, timeliness, and compliance with federal and state regulations.

• Resolve direct deposit, invoicing, and payroll discrepancies while maintaining strong client relationships.

• Produce year-end reports, W-2 documentation, billing statements, and compliance-related reporting.

• Collaborate with cross-functional teams to support successful client onboarding and smooth payroll operations.

• Maintain strict confidentiality and data integrity aligned with SOX and company standards.

Payroll Consultant (Temporary) — Kelly Services supporting ADP November 2021 – August 2022

• Supported payroll processing, accurate data entry, compliance verification, and client payroll inquiries.

• Assisted with onboarding activities, reporting, and issue resolution in a high-volume environment.

• Demonstrated strong organization, multitasking, and client service skills leading to full-time hire with ADP.

Customer Service Lead — Spectrum January 2015 – September 2020

• Coached and mentored agents to improve quality, productivity, and customer satisfaction.

• Supported troubleshooting, billing concerns, escalations, and service scheduling.

• Monitored performance metrics and provided ongoing feedback and development.

Team Manager — Alorica July 2011 – October 2014

• Led coaching, quality assurance reviews, and productivity improvement sessions.

• Facilitated training and onboarding for new hires.

• Resolved escalated customer billing concerns effectively.

EDUCATION

High School Diploma

Terri Silva

El Paso, TX 79928

*****.*******@*****.*** 915-***-****

Date: February 16, 2026

Hiring Manager

ADP

Dear Hiring Manager,

I am excited to apply for the Implementation Payroll Consultant position with ADP. With hands-on experience processing payroll, supporting client onboarding, resolving payroll issues, and ensuring compliance, I am confident in my ability to contribute to ADP’s mission of delivering accurate, efficient, and client-focused payroll solutions.

In my current role as a Payroll Consultant with ADP, I manage payroll processing for assigned clients, resolve direct deposit and invoicing concerns, generate year-end and compliance reports, and collaborate with internal teams to ensure smooth transitions into payroll operations. I previously supported these same functions as a temporary Payroll Consultant through Kelly Services, where I developed strong data accuracy, reporting, and client service skills in a high-volume environment.

Earlier in my career, I built a strong leadership and customer service foundation as a Customer Service Lead with Spectrum and Team Manager at Alorica. These roles strengthened my ability to coach teams, resolve escalations, analyze client needs, and communicate solutions clearly—skills that directly support successful payroll implementation and long-term client satisfaction.

I am particularly drawn to this opportunity because ADP values client partnership, accurate implementation, and continuous improvement. I am eager to bring my payroll expertise, multitasking ability, and commitment to exceptional service to your team.

Thank you for your time and consideration. I look forward to the opportunity to discuss how my experience aligns with ADP’s Implementation Payroll Consultant role.

Sincerely,

Terri Silva

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