Administrative Support and Guest Services Specialist
Resume:
Heather L. Kirk
Beckley, WV
**************@*****.***
Employment History:
Sleep Inn
Beaver, WV 25813
**/**/****—01/18/2024
Title: Night Auditor/Front Desk Agent
Job Duties:
Handles late check-ins and early check-outs, provide basic concierge help (directions, wake-up calls, room requests).Dealt with complaints that pop up in the middle of the night.
Balance the day’s financial transactions (room charges, credit card authorizations, cash deposits).
Prepare reports for management: revenue, occupancy, adjustments.
Close out the system for the day and “rolls it over” to start fresh.
Prepares the breakfast room and sets out breakfast.
Monitors the property during hours when staffing is thin.
Walks the grounds, checks entrances, keeps an eye on camerasAndrea's Family Restaraunt
1498 Havendale Blvd
Winterhaven, FL 33881
02/13/2018--12/07/2020
Title: Server, hostess, night shift manager
Job Duties: Greet patrons, seat patrons, take order and serve tables, cash out patrons, delegated other duties to servers, all restaraunt closing duties, such as: count cash register, cleaning, print off daily reports to put on ownder desk, lock door and set alarm after all employees left.
0213/2018 -- 11/07/2020
Reason for Leaving: Move back to WV
Quickflight Services Inc.
07/2012---12-7-2017
Beaver, WV
Title: Station Manager
Job Duties: Checked passengers in for flights, loaded bags on/off planes, deiced planes, boarded and deplaned passengers, all flight close out paperwork, monthly reports, weekly reports, financial reports, delegated duties to other agents.
Reason for Leaving: Airline left Airport.
Direct Air
02/29/2012-03/15/2012
Daniels, WV
Title: Reservations Agent
Job Duties: Made airline reservations over the phone.
Reason for Leaving: Company went bankrupt; got laid off.
TRG/Frontier High Speed Internet Tech Support
02/2011-10/2011
Title: Technical Support Agent
Beckley, WV
Job Duties: Assisted customers over the phone with computer/email/virus issues.
Reason for leaving: Campaign ended.
Little General
11/2010-02/2011
Crab Orchard, WV
Title: Cashier.
Job Duties: Cashier, stocked cooler, did weekly inventory, weekly reports, and unloaded items when truck came weekly.
Reason for Leaving: Offered better job opportunity.
TRG Customer Solutions
07/2010-10/2010
Beckley, WV
Title: Email Specialist.
Job Duties: Assisted customers over the phone with email transition issues.
Reason for Leaving: Laid off.
Sleep Inn
03/2010-07/2010
Beaver, WV
Title: Housekeeping/Front Desk Clerk
Job Duties: Cleaned rooms; checked guests in and out of facility; made reservations; answered phones; balanced daily cash drawer.
Reason for Leaving: Offered better job opportunity.
Raleigh Center Genesis Healthcare
10/2009-03/2010
Daniels, WV
Title: CNA
Job Duties: Certified Nursting Assistant at Nursing Home.
Reason for Leaving: Employment ended due to having to have medical surgery.
Courtyard By Marriott
02/2009-06/2009
Beckley, WV
Title: Front Desk Clerk
Job Duties: Checked guests in and out of facility, made reservations, answered phones, balanced daily cash drawer.
Reason for Leaving: Found job closer to home.
Wells Fargo TPA
08/200*-**-****
Beckley, WV
Title: Data Entry Clerk
Job Duties: Processed medical claim data onto computers for the claim examiners to pay.
Reason for Leaving: Temporary Position.
Education:
Shady Spring High School
Shady Spring, WV
General Studies.
Graduated.
Concord University
Athens, WV
Not yet graduated.
Major: Social Work.
Minor: Psychology
References Available Upon Request.
Contact this candidate