Dynamic Program Manager for Healthcare & Behavioral Health
Resume:
P E T R I N A J O H N S O N
**** ****** **. **********, **
**************@*****.***
Professional Summary
Dynamic Program Manager with 10+ years of experience leading operations, coordinating multidisciplinary teams, and managing programs across healthcare, behavioral health, and residential care settings. Strong background in crisis management, compliance, workflow optimization, and staff leadership. Known for improving program efficiency, supporting vulnerable populations, and creating safe, structured, and therapeutic environments.
Core Competencies
Program & Operations Management
Staff Leadership & Training
Behavioral & Mental Health Coaching
Crisis Intervention & Deescalation
Compliance & Regulatory Oversight
Workflow & Process Improvement
Documentation & Reporting
Interdisciplinary Collaboration
Quality Assurance
Patient/Client Advocacy
Community & Family Engagement
Professional Experience
Behavioral & Mental Health Coach
BJC HealthCare December 2025 – Present
Lead behavioral support initiatives aligned with treatment plans and program goals.
Support crisis intervention, safety planning, and patient stabilization.
Document behavioral observations to support program evaluation and compliance.
Collaborate with nurses, social workers, and providers to improve outcomes.
Promote a therapeutic environment that supports patient engagement and emotional wellness.
Administrative Assistant (Program Support)
BJC Hospital July 2024 – April 2025
Coordinated schedules, workflows, and administrative operations for hospital programs.
Maintained accurate documentation, reporting, and compliance records.
Assisted with patient intake, insurance verification, and service coordination.
Improved program efficiency through communication and process organization.
Program Administrator
HRW – Legacy Health Care April 2025 – October 2025
Managed daily operations, staff scheduling, and service delivery.
Oversaw admissions, documentation, and resident care coordination.
Ensured compliance with state regulations and program standards.
Supported staff performance and contributed to program improvements.
Program Administrator
Harold & Louise RCF March 2024 – May 2024
Directed daily operations and ensured program compliance and safety.
Coordinated assessments, care transitions, and service plans.
Supported residents with behavioral, emotional, and social needs.
Strengthened communication with families and community partners.
Program Administrator
Reliant Care Management Team – St. Louis, MO May 2020 – January 2024
Managed administrative operations and coordinated care programs.
Assisted families with Medicaid applications and service navigation.
Maintained regulatory compliance and quality assurance standards.
Built strong relationships with hospitals and referral partners.
Program Administrator
Heritage Health Care Center – St. Louis, MO May 2016 – May 2020
Directed facility operations, staff scheduling, and program workflows.
Oversaw admissions, assessments, and documentation.
Ensured compliance with state regulations and Medicaid requirements.
Supported residents through structured behavioral and emotional programming.
Managed budgeting, resource allocation, and program efficiency.
Certified Nurse Assistant (CNA)
Lutheran Services St. Anthony’s Medical Center 2010 – 2025
Provided direct patient care in hospital and longterm care settings.
Documented patient progress and supported care coordination.
Ensured safety, dignity, and comfort for all patients.
Education
Doctor of Philosophy (Ph.D.), Humanitarianism Leader Esteem Christian Bible University
Bachelor of Science, Health Care Administration St. Louis College of Health Careers
Associate of Science, Medical Assistant
Associate Degree, Theology Life Christian University
Certifications
Certified Nurse Assistant (CNA)
Emergency Medical Technician (EMT)
Medical Assistant
Level 1 Medication Aide
CPR / First Aid
Social Service Designee
CPI Instructor (Crisis Prevention Institute)
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