Remote Dispatch & Customer Service Pro

CASSIDY PRUITT

470-***-**** • ***************@*****.***

Open to Remote & Hybrid Opportunities

PROFESSIONAL SUMMARY

Dedicated and highly organized professional with extensive experience in remote dispatching, customer service, and operations coordination. Proven ability to manage high call volumes, prioritize tasks, and communicate effectively with both clients and field teams. Self-motivated and dependable, with a strong track record of working independently in remote environments while delivering timely, accurate results.

CORE SKILLS

● Remote Dispatch & Scheduling

● Customer Support & Client Relations

● High-Volume Call Handling

● Data Entry & Typing

● Payment Processing

● Team Coordination & Leadership

● Problem Solving & Multitasking

● Administrative Support

PROFESSIONAL EXPERIENCE

Remote Service Dispatch Specialist

BCI Environmental Solutions LLC

May 2005 – Present

● Serve as primary point of contact for industrial and commercial service requests in a fully remote environment

● Coordinate and dispatch technicians based on urgency, availability, and location efficiency

● Manage high-volume inbound calls while maintaining professionalism and accuracy

● Track service progress and provide real-time updates to clients

● Maintain detailed records of service calls, schedules, and job completion status Lead Decal Installation Technician

Signs and More

January 2025 – March 2026

● Led installation of signage and decals for commercial and residential clients

● Delivered excellent customer service, ensuring client satisfaction on every project

● Handled on-site payment processing and maintained accurate transaction records

● Trained and guided team members during installations Owner / Operator

Independent Plant & Flower Business

● Founded and managed a small business selling plants and flowers

● Oversaw customer communication, sales transactions, and inventory management

● Built and maintained strong customer relationships, driving repeat business

● Managed scheduling, order fulfillment, and product delivery ADDITIONAL SKILLS & TOOLS

● Phone Systems & Call Handling

● Basic Office Equipment (Fax, Email, Scheduling Tools)

● Time Management & Independent Work

● Adaptability in Fast-Paced Environments

References available upon request

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