Entry-Level Administrative Support Specialist

Mielkisha Mccanty

Houston, TX ***** +1-713-***-**** ****************@*****.***

Professional Summary:

Reliable customer-service focused professional seeking an entry-level administrative position, bringing strong communication, organization, and office workflow skills to support teams and improve operational efficiency.

Education:

High School Diploma, Richland Northeast High School, Columbia, SC — June 1997 Experience:

Patient Transporter, Houston Methodist–Willowbrook, Houston, TX — July 2023 to March 2026

- Coordinated timely patient movements and communicated with nurses and physicians to support efficient department workflows and administrative scheduling. (customer service coordination)

- Maintained strict infection control, verified patient identity, and documented transport orders accurately to support compliance and recordkeeping. (attention to detail documentation) Cashier, HEB, Houston, TX — May 2022 to July 2023

- Delivered high-quality customer service, resolved customer inquiries, and used POS systems to process transactions, returns, and loyalty programs, ensuring accurate financial reconciliation.

(customer service POS systems)

- Managed high-volume lanes and maintained organized checkout area, demonstrating time management and multitasking skills applicable to administrative tasks. (multitasking organization)

Picker/Stower, Amazon DSP, Houston, TX — November 2021 to March 2022

- Met productivity guidelines while accurately sorting and logging packages, supporting inventory control and data accuracy for operations. (data accuracy inventory control) Customer Service Representative, Alorica, Humble, TX — August 2021 to November 2021

- Provided professional telephone support for UnitedHealthcare members, assisted with plan selection, and documented customer interactions in company systems to ensure accurate records. (customer service documentation)

Nail Technician, iColor Evolve, Columbia, SC — January 2009 to August 2021

- Built and maintained a repeat client base through excellent service, appointment scheduling, client recordkeeping, and inventory management for supplies. (client relations scheduling)

- Implemented signature services that increased sales and consistently maintained cleanliness and compliance with sanitation standards. (process improvement compliance) Medical Claims Processor, Blue Cross Blue Shield, Columbia, SC — January 2001 to January 2009

- Processed medical claims with accuracy, applied administrative guidelines, and maintained compliance with HIPAA and claims procedures while collaborating with team members to manage high volumes. (claims processing compliance)

- Utilized data entry and database management to ensure correct billing, payments, and denials based on established criteria. (data entry database management) Skills:

Customer Service Office Administration Data Entry Documentation Scheduling Microsoft Dynamics GP POS Systems HIPAA Compliance Communication Organization Multitasking

Time Management Inventory Control Problem Solving Reliability Certifications:

BLS Certification

Texas Health and Life Insurance License (Sep 2021 – Apr 2023) Driver's License

Nail Technician License

Authorized to work in the US for any employer

Contact this candidate