Technical Support & Customer Service Specialist

Dyllan Bates

Cropwell, AL *****

*************@*****.***

Authorized to work in the US for any employer

Work Experience

Technical Support Analyst

Rheem Manufacturing Company - Pell City, AL

August 2019 to Present

• Customer service – answering high volume calls daily

• Walking customers through troubleshooting device

• Troubleshooting issues with appliances and helping customers resolve function issues

• Verifying warranties on appliances and scheduling technicians for warranty repairs.

• Ordering replacement parts

• Scheduling shipment of parts by most appropriate delivery company

• Accepting payments for non-warranty work or parts via credit/debit card

• Exhibit a basic level of diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.

• Explain and interpret warranties to customers as they apply to products.

• Utilize system tools to determine water heater cross-references, sizes and types as requested by callers.

• Provide quick and efficient basic repairs and maintenance on personal computers and equipment, as well as escalate and submit tickets to I.T. For more intricate repairs. CSR - Customer Service Representative

T-Mobile/Sprint - Birmingham, AL

August 2015 to July 2019

• Customer service/data entry troubleshooting devices

• Solving issues on a technical standpoint through determination of hardware or software issues.

• Provided information about roaming rates and roaming coverage

• Assisted in sales and sales consolation regarding upgrading or new purchases

• Inputting detailed customer notes about changes or inquiries Education

HIGH SCHOOL DIPLOMA

LEEDS HIGH SCHOOL

May 2015

+1-205-***-****

Skills

• Cash Handling (3 years)

• Cleaning

• Data Entry (2 years)

• Housekeeping

• Management

• Painting

• Custodial Experience

• Maintenance

• Buffing

• Customer service (7 years)

• Technical Support (2 years)

• Help Desk (2 years)

• Microsoft Windows

Certifications and Licenses

Drivers License

January 2020 to December 2023

Class D Drivers license

Assessments

Call center customer service — Proficient

September 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Proficient

July 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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