Customer service

Ana C. Baez

*******@*****.***

Objective

A position in a dynamic telemarketing company.

Summary

* ***** ** **** ****** management experience

Strong healthcare and alternative health education, interests and in-depth understanding

Education

Masters in Oriental Medicine, July 2005

Samra University, Los Angeles, California

Bachelor’s of Science in Biology, June 1977

Universidad Autonoma de Santo Domingo, Dominican Republic

Certification of Skills and Call Center Management Development

Professional Skills

-Strong bi-lingual and Customer Service skills

-Diverse leadership capabilities

-Computer software literate Excel, windows, with the ability to quickly learn others.

Relevant Experience

Dialysis Unit Manager, Dialysis Center of West Los Angeles 2007 - 2011

-Patients and Staff Schedule

-Payroll Staff

-Inventory

Office Coordinator, Integrated Health Care Woodland Hills, Ca 2006 - 2007

- Acupuncture Patients and Staff Schedule

- Billing and payment processing

Supervisor, Lexicon Marketing Los Angeles, Ca 1999-2004

-Supervised 25-30 employees, with specifically ensuring the development of 15

-Executed various progress reports of employees that primarily focused on customer service satisfaction and standards.

-Managed the direct customer service initiative for large accounts such as “La Plaza de Verizon which included the customer service guarantee of inbound and outbound calls.

Lead Banking Personnel, Crystal Cathedral Garden Grove, Ca 1987-1995

-Supervised daily light accounting

-Managed endorsement of deposits made for the company

-Satisfied public donor requests via customer service

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