Multilingual Phlebotomy and Customer Service Associate

S K I L L S

E D U C A T I O N

WORK E X P E R I E N C E

Bilingual.

Fluent in both english and spanish

NHA certified

High School Graduate

(2021)

Phlebotomy Trade School

Phlebotomy USA Training Specialist

Palm Desert, CA

Current Marshall’s employee/ cashier (part time)

-Warmly welcoming and engaging with every 50-80 customers per shift while providing and answering any questions and/or concerns every transaction with a professional attitude.

-Manage POS system transactions that include cash, debit, credit, returns and refund guarantee at a consistent and accurate flow.

-Proactively inform every customer about latest deals, benefits and successfully singing up customers for the stores loyalty program/ credit card. Phlebotomy externship. (San Bernardino)

- successfully obtained blood samples for medical testing and transfusion through venipuncture and/or capillary puncture.

-Organizing, setting up and cleaning before and after each medical blood draw.

-Verifying and reviewing each patients medical charts. Teacher Aid. (Bermuda Dunes Learning Center)

-Collaborated with teachers to plan daily learning activities for infants, toddlers, and grade school students.

-Participated in weekly team meetings to review weekly schedules and routines.

-Engaged with parents during pick up hour, updating each child’s goals and progress for the day.

Content Social Media Marketing. (Desert Best Friend’s Closet)

-Managed store’s social media accounts and websites, including: Instagram, Facebook, and Twitter.

-Engaged with social media marketing team to analyze new marketing strategies/ ideas.

-Created weekly visual sale updates.

Front Desk Receptionist (Desert Cove Assisted Living at Desert Hot Springs)

-Coordinated check in and check out time visits into their electronical system.

-Managed phone lines, visiting days/ hours and interacted with patients, visitors and staff members.

-Provided customer service with a friendly and helpful attitude. October 2023

Actively seeking a professional setting position where I could optimize my problem solving, multi- tasking, organizing, people skills to contribute to the lives of the workplace, customer satisfaction and personal/ career growth.

J u l i s s a D i a z

760-***-**** - **************.****@*****.*** -Thousand Palms/ Palm Springs, CA FOCUS & INTEREST

Community help/involvement

Public health/ medical field

Customer service/ marketing

Adaptability & open to

commute

July 2021- January 2023

Certified Phlebotomy Technician I

2020-2021

2019-2020

March 2024 - Currently

Contact this candidate