Customer Service & Support Specialist

JOANNE PERROU

CONTACT

PROFESSIONAL OVERVIEW

I excel in active listening and strategic problem-solving to deliver exceptional customer experiences that leave a lasting, positive impact. With strong communication skills, meticulous attention to detail, and the ability to thrive under pressure, I will bring value to any team by ensuring high-quality service and seamless issue resolution. I am seeking a position to further advance my experience in customer service and support.

PROFESSIONAL EXPERIENCE

BENEFITS SUPPORT ADVOCATE (HEALTH CONCIERGE)

BSWIFT Remote Position September 2024 – April 2025

• Deliver exceptional customer service by assisting clients with benefit- related inquiries via inbound and outbound calls.

• Resolve complex issues efficiently, leveraging advanced software tools and tracking systems to document interactions.

• Support client enrollment, benefit education, and issue resolution while maintaining a customer-first focus in a high-volume environment.

• Communicate effectively with diverse stakeholders and adapt quickly to new technologies and processes.

GUEST EXPIERIENCE AGENT

Sonic Automotive Charlotte, NC May 2021 – September 2024

• Carry out detailed sales processes.

• Facilitate in bound calls & chats as well as follow up correspondence while delivering exceptional customer service.

• Closely worked with leadership & dealership management.

• Ensure guest satisfaction through knowledge retention & building a rapport.

GENERAL MANAGER

Rue 21 Charlotte, NC June 2020 – March 2021

• Achieved store goals by driving sales through visual merchandising, market events, & customer service.

• Executed markdowns, received the shipment & cash control with efficiency and accuracy.

• Maintained payroll within budgetary guidance.

• Created weekly analysis reports on competitors.

• Recruited and hired staff for sales associates & management team. 336-***-****

**********@*****.***

Greensboro, NC

EDUCATION

High School Diploma

Britain Academy

High Point, NC June 2002

ACCOMPLISHMENTS

• ASM promotion within nine

months of hire date

• Co-Manager promotion

within the first year

• General Manager within a

year & a half

SKILLS

Trilingual

Goal Oriented

Team Player

Multi-Tasker

Sales Professional

Recruiting & Interviewing

Thorough Communication Skills

Conflict Resolution Skills

PROFESSIONAL EXPERIENCE

GENERAL MANAGER (CONTINUED)

Rue 21 Charlotte, NC June 2020 – March 2021

• Conducted weekly meetings for successful development of management team.

STORE MANAGER

GUESS? Charlotte, NC March 2013– December 2019

• Employee recruitment, hiring, & retainment through ongoing coaching on product knowledge & retail skills.

• Elevated customer service.

• Conducted weekly competitive market analysis.

• Set annual goals, administered performance reviews & developed all direct reports.

• Implemented all visual merchandising standards through routine floor

& display enhancements, directives, promotions & overall cleanliness, organization of sales floor & stockroom.

• Met or exceeded profitability expectations for the store in sales, payroll, & shrink.

• Facilitated bi-annual physical inventory counts.

• Ecommerce fulfillment.

Contact this candidate