Administrative Professional with Office Expertise
Resume:
AUDRA ROSS
EDUCATION: HIGH SCHOOL DIPLOMA FORT LUPTON HIGH SCHOOL GPA 3.63
CONTACT
PROFILE
*************@*****.***
*************@*****.***
*** ****** ** ********, ** 80603
Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel Ability to analyze and revise operating practices to improve efficiency. Detail oriented and comfortable working in a fast-paced office environment Exceptional communication skills. Superior organization skills and dedication to completing projects in a timely manner.
SKILLS
EXPERIENCE
Familiar with various software including MS Word, Excel, Power PowerPoint, Internet, E-mail, Power point, MS Office XP, 45 wpm,10 keys, Microsoft Office, Outlook Express, & Adobe
Major Account Executive HOA - Republic Services
August 2025- May 11, 2026
Monitoring Customer Complaints/Escalations
Social Media & BBB Complaints
Team Building/Events/Post events on linked in
Face to face escalations from customers that walk into the building or visiting them onsite
Managing High Dollar HOA accounts
Attending Board meetings and meetings with Community Managers
Renegotiating Contracts
Performing Quality Customer Service to all residents
Customer Care Manager - Republic Services
June 2023- Current
Monitoring Customer Complaints/Escalations
Social Media & BBB Complaints
Team Building/Events/Post events on linked in
Face to face escalations from customers that walk into the building
Training/Acquisitions/CRC Coaching
Early morning crewouts/Customer Zeal
Work with sales/billing/operations to resolve issues
Associate Account Manager Team Lead/Inside Sales -Republic Services
December 2016-June 2023
Assists with billing & credits for the commercial/industrial LOB
Customer Retention & helped with escalations
Processing cancellations
Assist Management & Operations with duties on an as needed basis
Generate memos, emails, proposals & reports when appropriate on salesforce/Capture & Infopro
Maintain my book of business & process account changes, keeping my secure rate above 90% & building relationships with clients & team members.
Trained all new sales employees
Team lead position started 9/1/2023- I took all supervisor calls
Sales
Customer Service Representative – Republic Services
September 2013-December 2016
Identifying & resolving any escalated customer concerns in a timely matter (in person, on the phone or by email)
Being attentive to the needs of the customer as a trustworthy member of the team and resolving the customers’ issues.
Data Entry- documenting accounts and updating records
Keying in accounts
Upselling
Sending referrals to Sales
Took payments, advised of collections balances
Authorizations/Customer Care Representative- 2-10 Home Buyers Warranty
June 2005-September 2013
Identifying what is covered under the customer’s warranty
Processing claims
Customer Care/Escalations by phone or email
Presidential Escalations/BBB Complaints
Dispatching companies to resolve customer issues
Billing or Authorizing amount to pay customer for repair
Sales Referrals
Communications Coordinator- One World Translation
June 2010-September 2013
Responsible for sorting mail, filing and general office duties
Worked in conjunction with senior management on problem identification & resolution
Responded to 70+ calls/emails a day
Dispatch interpreters to appointments for medical or court appointments
Training of new employees
Contacted new businesses to see if they needed interpreters/provided leads
Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods & quality of after sales service.
EDUCATION
Fort Lupton High School
Graduated in May 1999
AWARDS & ACHIEVEMENTS:
High School Diploma
Pre-Collegiate Development Program
Winners Circle Silver & Gold
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