Emergency Roadside Dispatcher

Artasia Morgan

Macon, GA • 478-***-**** • ***********@*****.***

Professional Summary

Dependable and customer-focused professional with experience in customer service, order fulfillment, communication, and problem-solving. Skilled at handling customer inquiries, multitasking, managing time efficiently, and working independently in fast-paced environments. Strong computer and communication skills with the ability to provide excellent support in remote and work-from-home environments. Education

High School Diploma

Westside High School Macon, GA

August 2019 to May 2023

Experience

GEICO

Emergency Road Service Dispatcher Macon, GA

June 2023 – May 2026

• Actively listen to calls from stranded drivers and coordinate with local towing and roadside assistance providers to

provide needed assistance.

• Assess the urgency of each situation such as location and safety concerns to prioritize service requests effectively.

• Accurately collect information between customers and service providers, ensuring both parties understand the situation

and expectations.

• Ensure to listen to customers concerns and inquires as they may not relate to my department, and make a polite

transfer to the department they’re attempting to reach. 2

Walmart

Online Order fulfillment Macon, GA

January 2021- April 2023

Responsible for selecting and packing online orders, preparing them for pickup or delivery, managing inventory, keeping the work area clean, assisting customers, and supporting in- store tasks as needed.

Skills

• Adaptability

• Multitasking

• Time management

• Self discipline

• Communication skills

• Customer service

• Technical/ digital skills

• Data entry

• Problem solving

• Order processing

• Phone etiquette/ support

• Fast learner

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