Administrative & Customer Operations Professional

Daviona Long

Philadelphia, PA 267-***-**** *************@******.***

Professional Summary

Results-driven administrative and customer service professional with a strong background in office administration, corporate automotive operations, healthcare support, and customer relations. Experienced in managing high-volume communication, coordinating schedules, maintaining confidential records, and supporting daily business operations in fast-paced environments. Demonstrates exceptional professionalism, organizational skills, and the ability to multitask efficiently while delivering high-quality customer experiences. Skilled in administrative coordination, CRM systems, data entry, client communication, office management, and operational support. Recognized for strong interpersonal communication, problem-solving abilities, adaptability, and maintaining productivity under pressure.

Core Competencies

Administrative Operations & Office Management • Executive & Administrative Support • Customer Relationship Management • Scheduling & Appointment Coordination • Data Entry & Database Management • Microsoft Office Suite (Word, Excel, Outlook) • CRM & Scheduling Software • High-Volume Phone & Email Communication • Recordkeeping & Documentation • Client Relations & Customer Retention • Conflict Resolution & Problem Solving • Multitasking in Fast-Paced Environments • Filing Systems & Office Organization • Automotive Operations Support • Team Collaboration & Cross-Department Communication • Time Management & Workflow Prioritization • Payment Processing & Cash Handling • Confidential Information Management • Healthcare Support Experience

Professional Experience

Office Administrator

Real McKoy Auto Lansdowne, PA October 2025–Present

Oversee daily front office and administrative operations within a fast-paced automotive rental environment while maintaining professionalism and operational efficiency

Serve as the primary point of contact for customers by handling high-volume inbound phone calls, emails, walk-in inquiries, and rental coordination

Assist customers with reservations, rental agreements, scheduling, payment processing, and general account inquiries while ensuring a positive customer experience

Verify customer documentation including identification, insurance information, and rental paperwork to ensure compliance and accuracy

Coordinate vehicle scheduling, availability, and rental timelines to support seamless daily business operations and maximize workflow efficiency

Service BDC Representative

Toyota December 2023–May 2025

Managed high-volume inbound and outbound customer communications within a corporate automotive dealership environment

Scheduled, confirmed, and coordinated vehicle service appointments while maintaining accuracy, efficiency, and professionalism

Utilized CRM platforms, scheduling systems, and dealership software to document customer interactions, appointment details, and service history accurately

Maintained consistent communication with service advisors, technicians, and internal departments to ensure smooth workflow and customer satisfaction

Certified Nursing Assistant (CNA)

LoveCare Healthcare LLC Clifton Heights, PA January 2022–August 2023

Provided compassionate and professional patient care within fast-paced healthcare environments while ensuring patient comfort, dignity, and safety

Assisted patients with activities of daily living including mobility support, hygiene assistance, feeding, dressing, and personal care needs

Maintained accurate patient records and documentation while following healthcare procedures, safety standards, and confidentiality protocols

Automotive Detail Associate

Mister Car Wash Springfield, PA August 2023–December 2023

Delivered high-quality interior and exterior detailing services while ensuring vehicles met company presentation and cleanliness standards

Managed multiple responsibilities simultaneously while maintaining productivity, consistency, and quality performance standards

Retail Sales Associate

UGG 2021–2022

Delivered professional customer service within high-volume retail environments while assisting customers with product selection and purchasing decisions

Operated point-of-sale systems, processed transactions, and handled cash and payment transactions accurately

Education

High School Diploma

Technical Skills

Microsoft Office Suite (Word, Excel, Outlook) • CRM Software • Administrative Systems • Scheduling Platforms • Data Entry • Office Coordination • Filing & Documentation • Customer Service Systems • Phone & Email Communication • Record Management • Payment Processing • Database Management • Administrative Reporting • Multi-Line Phone Systems

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