Customer Service and Operations Support Professional

Karen L. Holder

Phone: 870-***-****

E-mail: *********@*******.***

*** *. ****** **. ****, AR 71801-5119

Objective

Placement as a customer service representative, full-time, benefits Required; – Preferred – Remote Work-At-Home position due to physical difficulties.

Education

August 2009 to December 2010, Attended Southern Arkansas University Technical College, P.O. Box 3499, Camden, AR 71711. Phone: 870-***-****. Primary area of study: Graphic Design.

August 1993 to July 1995, Associate in Technical Arts in Business Management from Olympic College, 1600 Chester Ave, Bremerton, WA 98337-1699. Phone: 360-***-**** Graduated with Honors

June 1980 to August 1980 and June 1981 to August 1984, Attended Mount San Antonio Community College, 1100 N. Grand Ave, Walnut, CA 91789. Phone: 909-***-****. Primary area of study: General studies.

Positions Held

January 25, 2021 to Present: (May 1, 2026)

TTEC Holdings Inc.

Duties included: Answering or making phone calls in support of the current client’s business operations, dealing with members and other customers in resolving situations related to their account information or connecting caller to a higher level agent for additional assistance. Different clients required different handling of calls.

October 2013 to May 2017: Truck Driver

Woodfield Inc. 3161 Highway 376 South, Camden, AR 71701 Phone: 870-***-****

Duties included: driving of an over the road tractor-trailer truck transporting goods across multiple states for deliveries to factories and retail outlets; activities related to trailer drops and hook-ups, dealing with representatives of multiple businesses in the performance of shipping and receiving of goods and completion of paperwork required to track loads and allow the billing of shipping customers.

2004 to 2009 and 2011 to 2013: Home Administrator and Caretaker of elderly mother.

Duties included, but were not limited to: care of husband, disabled child and elderly mother: administration of household, including finances, weekly purchasing of required household goods and preparation of meals; interacting with various medical personnel in the course of care of both son and mother in both an in-patient and out-patient setting.

August 1997 to June 2004: Telephone Customer Service Representative

Sears - Sears Credit Division Boise, ID

Duties included: answering of telephone; assisting store associates with difficulties in a customers use of their credit account; taking applications for new accounts with the aid of store associates and assisting customers with their credit account(s).

Note: Sears Credit Division and Sears Bank were sold to CitiCorp in 2003. CitiCorp took over administration of Sears Credit in 2004 and closed the call center location in Boise ID.

Karen L. Holder

Awards Received

1980 and 1981: Earned placement in annual publication of Who’s Who Among American High School Students for both Junior and Senior years.

Earned placement on Dean’s List at Olympic College for 4 out of 5 semesters of attendance, graduating with honors.

Volunteer Experience

1991 through 1999: Member of SCA (Society for Creative Anachronism). Activities included assisting in various and multiple positions at Society events (i.e. kitchen/banquet clean-up, general site take-down/clean-up, security, and archery and armored combat marshal). Offices held included assistant Kingdom Seneschal, and Branch Chief Archer for two separate branches. Duties of the Kingdom Seneschal are the business administration of the regional division of the Society designated as a Kingdom. Duties of a Chief Archer include: set-up and supervising of an Archery Range, with an emphasis on safety; keeping of scores and forwarding the same to the Kingdom Archer for statistical purposes at a regional, national and world-wide level.

Computer Skills

I can read and communicate both verbally and in written form at and above a 9th grade level.

I am computer literate and can operate multiple programs including Windows 11, Microsoft Office 2019 and Adobe Creative Suite 4.

Other Work and Retail Related Skills

Copy Machine, various other office machines, cash register and cash handling. I can type at up to 40 wpm.

References

Jennifer Tank, Former Team Leader, TTEC Holdings Inc. 928-***-****

Ashley Bush, Former Team Leader, TTEC Holdings Inc. 803-***-****

Kelly Luedtke, Former Teammate at TTEC Holdings Inc. 775-***-****

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