Data Entry & Administrative Support Specialist
Resume:
SHANA LOVIN-FLORES
**** *** **** **. **********, TX 75007
************@*****.***
Result oriented and determined professional with over twenty years of experience in communication, and customer satisfaction. Exceeding sales targets by 20% in 2023 by use of social media, email campaigns, cold calling, and personal relationships that I had formed during my career. Skilled in design, communication, medical terminology, and pharmacology. SKILLS
● 60+ WPM
● Decision Making
● Time management
● Multi-tasking
● Conflict resolution
● Organization
● Stocking Inventory
● Sales
● Active listening and communication
● Management
● Microsoft Office
● Multi-line telephone system
EXPERIENCE
MAY 2000-PRESENT
PAINT CONTRACTOR-FLORES PROFESSIONAL PAINTING, LLC Managing projects, customer service, bidding, writing estimates, buying materials, payroll, and all other administration duties as well as adhering to safety regulations. SEPTEMBER 2020-MAY 2024
CUSTOMER SOLUTIONS SPECIALIST/ELFA CLOSET DESIGNER- CONTAINER STORE Resolved Customer inquiries, complaints, and designs in a timely and professional manner. Maintained high level of product knowledge to effectively assist customers. Collaborated with cross-functional teams to resolve complex customer web feedback. Built strong relationships with customers through communication and personalized interactions. FEBRUARY 2013-MARCH 2014
LEAD PHARMACY TECHNICIAN-CVS
Oversaw a team of pharmacy technicians scheduling, assisted in developing and implementing pharmacy policies and procedures, ensured proper storage and inventory levels of medication needed, troubleshooting medication/insurance issues, and communicated with healthcare providers and pharmacists to optimize workflow of all pharmacy operations. February 2011-December 2012
EXECUTIVE ADMINISTRATIVE ASSISTANT/SURGICAL TECHNOLOGIST FOR ORAL SURGEON-DENTAL URGENT CARE OF THE GREAT SMOKIES
Managed all executive calendars and appointments. Assisted oral surgeon during oral surgery as well as assisting the dentist during oral procedures, prepared reports and presentations, and handled all matters with confidentiality and discretion with regard to HIPPA. MAY 2000-DECEMBER 2011
Switchboard operator/security dispatcher-Mission hospitals Utilized computerized systems for dispatch/switchboard operations. Experienced in managing high pressure situations while maintaining accurate records of all activities, and codes. Responding in a calm efficient manner maintaining the highest level of communication. EDUCATION
2023-2024
CERTIFICATE, CERTIFICATE OF COMPLETION IN ELFA CLOSET DESIGN CONTAINER STORE
JUNE 2006
CERTIFIED IN PHARMACY TECHNOLOGY, AND CERTIFICATE IN SURGICAL TECHNOLOGY, SOUTH COLLEGE OF ASHEVILLE
DEANS LIST, 3.8 GPA
2
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