Efficient Tech-Events Customer Service Specialist

CHARITY

WALTON

Oriented Specialist Focused on Efficiency and Growth

656-***-**** ****************@*****.***

Dedicated professional with extensive experience in customer service and technical troubleshooting. Recognized for strong communication skills and a commitment to resolving complex issues with efficiency and precision. Adaptable professional with a proven track record of managing technical requirements for over 100 high-profile events annually. Excel in fast-paced environments, delivering exceptional service and seamless event execution for diverse clients.

Experience

Customer Service Representative

maximus tampa,FL 10/2024 — 04/2026

Assisted a diverse range of callers with technical troubleshooting and policy guidance to address immediate needs effectively. My clear communication style resulted in a significant decrease in escalated cases and improved overall department productivity. Executed daily administrative tasks. associate

Amelie arena tampa,fl 04/2024 — 05/2025

Translated and assembled business requirements into detailed, production-level technical specifications, detailing new features and enhancements to existing business functionality. Customer Service Representative

spectrum tampa,fl 12/2025 — 02/2026

Responsible for the setup, troubleshooting, and breakdown of technical equipment for various events. Successfully supported over 100 events annually, ranging from small workshops to large-scale conferences with thousands of attendees and high-profile guests.

Skills

leadership critical thinking problem solving

verbal communication active listening public speaking teamwork networking time management

financial literacy organization stress management

adaptability

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