Program Control Analyst with 20+ Years Administrative Expertise
Resume:
Lisa Withers
************@*******.***
Rowan College at Burlington County Pemberton, NJ
December 1987 – Established 6 credits in Criminal Justice, Associates Degree
Transferred to Police Academy
Burlington County Police Academy Westampton, NJ Diploma Received
Police Officer in Police Academy
February 1989
Lenape High School Diploma Received
Medford, NJ 08055
Executive Summary
EDUCATION
Meticulous and Systematic. Administrative Assistant with 20 plus years of experience. Skilled in organizing, planning, and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports, accounts payable, collections, records and handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship building. Self-motivated, self-starter, proficient with MS Word, Excel, PowerPoint, MS Project, QuickBooks, KSN (SharePoint), JIRA, Confluence and AGILE.
September 2023 – Present
Program Control Analyst 2, ASRC Federal (Federal Aviation Administration)/ Egg Harbor, NJ
Provide organizational support using JIRA, AGILE, Confluence, IDMS, Peabody KSN Sharepoint, AOS10, Teams, ZOOM and Microsoft Office.
Management support AJW-163/164 for AMMS activities (IE spreadsheets, power points, briefings, SOPs)
TDM to IP Prioritization
AJW-164/163 review and update SOPs and Orders
Support, capture and distribute weekly and bi-weekly meeting minutes between the Functional manager and AJW-164 & AJW-163 team.
Co-ordinate and schedule meetings.
Capture, track and update action items.
Review and update orders for AJW-164
Receive, maintain and approve requests for new Peabody Account access.
Unlock and reset passwords for Peabody accounts
Update, track and review BUGS and ENHANCEMENT JIRA tickets for NRN/NLN/MDT/MMIXN/FENS
Track and update ROA’s on iDMS
Maintain Org chart for AJM-164
Collaborate with theAJW-164 team on decommissioning and sun setting tools and transitioning into new tools.
Prepare briefs and presentations for management projects
Collaborate with AJW-164 on new projects and requests from other teams.
Manage the RMLS Sustainment / Tech Refresh KSN (Sharepoint) from AJW-184 to AJW-164.
Maintain AJW-164 Business Plan
Maintain the AOS10 Event Manager Callback list
Participate in the research and develop an enhancement to the RMLS Help Desk Intake Process
August 2021 – June 2023
Program Analyst 3, STS / Egg Harbor, NJ
Provide organizational support using Microsoft Office, to Oceanic, Decision Support and ERAM Second Level Engineering for functional areas, ERAM, ERAM CRV/PRV, Data Comm, FDIO, ICAO, ECG, ABACUS, ATOP, MICRO-EARTS, OFDPS, ABRR-PDRR, DSP, EDDS, ERIDS, GIM-S, IDSR, NEC-TBO, SAPT-APM, TBFM, TFMS, TSAS, TBFM
Support weekly manager meetings between Functional manager and Front line managers capturing action items, staffing changes and business metrics.
Support bi-weekly and quarterly meetings between Functional manager, Front line managers and Test leads for ERAM, ERAM CRV/PRV, Data Comm, FDIO, ICAO, ECG,ABACUS, ATOP, MICRO-EARTS, OFDPS, ABRR-PDRR, DSP, EDDS, ERIDS, GIM-S, IDSR,NEC-TBO, SAPT-APM, TBFM, TFMS, TSAS,TBFM. Captured and distributed accurate meeting minutes.
Format, create and generate monthly News Letters and Quarterly briefs for AJM25 functional area ERAM, ERAM CRV/PRV, Data Comm, FDIO, ICAO, ECG, ABACUS, ATOP, MICRO-EARTS, OFDPS, ABRR-PDRR, DSP, EDDS, ERIDS, GIM-S, IDSR, NEC-TBO,SAPT-APM, TBFM, TFMS, TSAS,TBFM.
Track, update and distribute metrics for SIG/PRED Inspection notices from Engineering, SIG/PRED POC Assignment references for ERAM and ERAM CRV/PRV.
Track, update and distribute to the Functional manager Action Items, On-site activities tracker, Kudos/Accomplishments for TEST ERAM, ERAM CRV/PRV, Data Comm, FDIO, ICAO, ECG, ABACUS, ATOP, MICRO-EARTS, OFDPS, ABRR-PDRR, DSP, EDDS, ERIDS, GIM-S, IDSR, NEC-TBO, SAPT-APM, TBFM, TFMS, TSAS,TBFM.
Support and schedule conference rooms using the conference room scheduler.
Support and maintain permissions on the KSN for AJM25 as a KSN Administrator
Support and maintain OPS Evaluation schedule
Collaborated with ERAM PRV/CRV and developed a new process for Test POC Inspection notices and Test assignment reference guide between ERAM PRV/CRV and Engineering teams
Developed new process to increase efficiencies in the Lab Activities management report.
Professional Experience
Experience
May 2015 – January 2021
Manager, Sudh Management Maple Shade Township, NJ (Part-time)
Maintained calendars, schedules, and verified settlements for management
and employees utilizing Dunkin Brands Point of Sale (POS) software.
Greeted and encouraged feedback from customers to implement in-store
operational changes.
Conducted inventory counts by assessing the current state of the inventory
against the target inventory to ensure integrity and accuracy. Tracked
variances to maintain allocated budget.
Generated monthly progress reports to assess performance and identify
opportunities for improvement and cost savings.
Strengthened product branding initiatives and coordinated effective
marketing campaigns by preparing PowerPoint presentations for community
involvement, budgets, demographic surveys, and meeting with township
officials to develop detailed plans for special events such as sponsorships and
school fundraisers. Tracked progress of funds raised and properly allocated
them to the associated event.
Established and created a Customer Call Log using Excel to enhance
employee knowledge of best practices, resulting in improved customer
satisfaction.
Evaluated store performance by reviewing, analyzing, and incorporating
feedback from store inspections to implement action plans for improvements
using MS Word.
Promoted employee safety awareness based on an understanding of
regulatory mandates and organizational best practices.
Assigned tasks to associates to fit skill levels and maximize team performance.
Reviewed employee performance every 6 months and delivered
constructive feedback to improve weaknesses.
Fostered employee development while reinforcing business redundancy by
cross-training store roles and responsibilities amongst the employees.
Recruited, hired, and trained new employees, which included monitoring and
reviewing an employee’s performance.
Addressed internal and customer-related issues each day and affected
strategic resolutions.
Proficient with the store opening, closing, shift changes, procedures and
regularly served as the person in charge of the front store.
Remained calm and professional in stressful circumstances and when dealing
with unhappy customers, effectively diffusing situations.
Experience
Collaborate and support ERAM Front Line manager to develop new Test Functional
Initiative “Developing Long Term Subject Matter Expertise”
Collaborate, develop and support AJM256 Test Function new Test Process
document.
May 2000 – April 2021
Administrative Assistant, Air Systems, Inc. Mount Laurel, NJ
Responded to financial proposal requests, maintained monthly billing, and
generated Net 60 collections reporting utilizing Excel and QuickBooks.
Generated daily receivables reports using QuickBooks and facilitated weekly Zoom
calls to identify risks and analyze Net 60 accounts for collections.
Provided critical path analysis to mitigate sliding schedules and maintain contract
deadlines utilizing weekly metrics requested of vendors.
Analyzed and maintained building schedules and budgets to ensure that the project timeline was being met and goals were attained. Reported monthly status to management.
Maintained and uploaded Occupational Safety and Health Administration (OSHA)
logs, material cost spreadsheets, general templates, and presentations to one
central location to enhance office productivity utilizing Excel, PowerPoint, and
Google Docs.
Monitored and tracked project performance data within Excel to generate
quarterly reports identifying and highlighting important trends.
Developed, maintained, and tracked quarterly project metrics using Excel to
compare OSHA standards against client data to identify and mitigate any customer
air quality issues.
Established and managed document processes by reviewing files, records, and
critical information to confirm the accuracy and compliance with company policies
and procedures.
Supported office needs, including taking messages, scanning documents, and
developing meeting minutes using MS Word to track action items and routing
business correspondence.
Served as a proxy for executives by reviewing and responding to written
communications via mail, email, and phone.
Conducted and initialized background checks for potential employees.
Directed customer communication to appropriate department personnel.
Prepared packages for shipment by generating invoices and tracking shipments.
Confidential Document Control
Customer relations
Transporting files
10-key proficiency
MS Word, PowerPoint, Excel, Outlook
OWL Camera
KSN/Sharepoint
QuickBooks
Payroll reconciliation and auditing
Bookkeeping
QuickBooks
Data organization
Report Writing
Office equipment maintenance
Document retrieval
Data entry
Account reconciliation
Inventory supplies
Workers’ compensation/liability
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