Operations Support & Customer Service Leader

TROY CHANDLER

Roxboro, NC *****

706-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Customer-focused operations and support professional with extensive experience in customer service, team leadership, scheduling, sales support, and workflow coordination across retail, food service, telecommunications, and service industries. Proven success managing high-volume customer interactions, resolving escalated issues, improving operational efficiency, and supporting fast-paced business operations. Skilled in customer communication, problem-solving, data entry, scheduling, and multitasking within high-volume environments. Seeking a remote customer service, customer support, sales support, or entry-level remote role where strong communication and operational support skills contribute to customer satisfaction and team success.

CORE SKILLS

• Customer Service

• Remote Customer Support

• Customer Communication

• Data Entry

• Administrative Support

• Scheduling & Staffing

• Customer Retention

• Escalation Resolution

• Problem Solving

• Microsoft Office Suite

• SaaS Environments

• Workflow Coordination

• Quality Assurance

• Team Leadership

• Sales Support

• Time Management

• Multitasking

• Documentation Management

• Customer Satisfaction

• Remote Support Readiness

PROFESSIONAL EXPERIENCE

Allied Universal Security Services Atlanta, GA

Security Supervisor Feb 2022 – Present

• Supervise daily workflow, scheduling, and operational support for 10+ security personnel within high-traffic environments

• Monitor CCTV systems, alarms, access control systems, and incident reporting procedures while maintaining compliance standards

• Conduct regular inspections and resolve operational or security concerns to support workplace safety and efficiency

• Maintain organized documentation, scheduling updates, and workflow coordination within fast-paced environments

• Provide strong customer service and communication support while assisting visitors, employees, and clients daily

HIP HOP WORLD Greensboro, NC

District Manager (Part-Time Family Business) May 2000 – Present

• Assisted 40+ customers weekly with product inquiries, pricing questions, issue resolution, and sales support

• Managed scheduling, staffing coordination, inventory oversight, and daily operational workflow support

• Generated monthly and annual sales reports while maintaining organized business documentation and records

• Led customer retention and sales support efforts through relationship building and customer communication

• Hired, trained, and supported staff onboarding while maintaining team workflow and operational organization

• Maintained pricing schedules, sales tracking, and inventory coordination to support daily operations

Jersey Mike’s Madison, AL

General Manager May 2024 – Dec 2024

• Supervised daily restaurant operations and customer service workflows serving 100+ customers daily

• Managed employee scheduling, onboarding, staffing support, and workflow coordination within fast-paced environments

• Resolved customer escalations, complaints, and service concerns while maintaining strong customer satisfaction standards

• Prepared operational and financial reporting documentation supporting workflow efficiency and staffing needs

• Maintained vendor communication, quality assurance procedures, and daily operational organization

Popeyes Chicken Jacksonville, FL

General Manager Feb 2022 – Oct 2023

• Managed high-volume customer service operations, staffing coordination, scheduling, and team workflow management

• Supervised employee coaching, onboarding, scheduling, and operational support responsibilities

• Assisted customers with issue resolution, service recovery, and support requests while maintaining positive customer experiences

• Improved operational efficiency and customer satisfaction through workflow coordination and staff management

• Balanced multiple operational responsibilities simultaneously within fast-paced service environments

Little Caesars South Boston, VA

General Manager Mar 2018 – Dec 2022

• Supervised customer service operations, staffing coordination, scheduling, and daily workflow management

• Resolved customer service escalations and operational concerns while maintaining strong customer satisfaction

• Assisted with onboarding, employee development, communication, and operational support activities

• Executed daily operational procedures, sales support tasks, and quality assurance responsibilities

• Maintained operational reports, documentation, and workflow organization while balancing multiple priorities

Weed Man Lawn Care Atlantic Beach, FL

Field Sales Executive Jan 2014 – May 2017

• Generated new customer leads and business opportunities through customer outreach and relationship-building efforts

• Managed customer accounts, product presentations, follow-up communication, and post-sale customer support

• Delivered customized presentations based on customer needs, budgets, and service expectations

• Maintained organized sales documentation, customer records, and reporting activities supporting business growth

• Trained and supported new representatives on customer communication and workflow procedures

Swissport International / Northwest Airlines Durham, NC

Operations Manager Feb 2009 – Jul 2013

• Supervised scheduling, payroll coordination, inventory management, and workflow support activities within fast-paced operations

• Managed onboarding, employee scheduling, training, and performance support for operational teams

• Generated operational reports and tracked workflow performance supporting business planning initiatives

• Maintained strong customer communication while resolving operational and service-related concerns

• Supported quality assurance, staffing coordination, and workflow organization within deadline-driven environments

EDUCATION

Halifax County High School South Boston, VA

High School Diploma

CERTIFICATIONS

• ServSafe Certified

TECHNICAL SKILLS

Microsoft Office Suite • SaaS Platforms • Data Entry • Scheduling Systems • Customer Support • Administrative Support • Reporting • Workflow Coordination • Team Communication • Quality Assurance • Documentation Management • Sales Support • Staffing & Scheduling

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