Customer Service & Help Desk Specialist

Judy Baker

330-***-**** *****.**@*******.** Massillon, OH

Professional Summary:

Experienced remote and onsite call center customer service specialist. Excellent troubleshooting and conflict resolution skills. Strong listening skills to best determine and assist customers. Prove success working independently as well as on a team.

Skills and Qualifications:

Microsoft Office

Data Entry

Call Center

Sales

Customer Service

Problem Solving

Help Desk

Direct Support Professional (DSP)

Leadership

Employment History:

Walmart Massillon, OH

Personal Shopper March 2025-November 2025

Efficiently and accurately fulfill online customer orders by shopping on their behalf

Provie excellent customer service to customers shopping in the store, helping them by answering questions and directing them to items they are trying to find

Dollar General Massillon, OH

Assistant Manager October 2024-March 2025

Managed and supported store staff by keeping them trained and informed of company communications

Ensure shelves were merchandised correctly to highlight the store’s weekly sales flyer

Utilized conflict resolution and problem-solving skills when dealing with difficult customers and customer returns

Canon Chesapeake, VA

Temporary Remote Technical Support March 2023-January 2023

Received calls from customers requesting support with connecting devices such as smartphones, tablets and new computers to a new printer

Listened to customers to trouble shoot and walk through the problems with their printer, often recommended upgrading to newer systems

Concentrix Canton, OH

Remote Tier 1 Help Desk/ Retail Specialist April 2022-March 2023

Assisted customers with selecting relevant Apple products and provided subsequent device set up

Provided help desk support by troubleshooting to determine technical issues by researching, and resolved problems related to supported desktop and table operations systems and applications

Turbo Tax Canton, OH

Seasonal Remote Customer Support January 2022-April 2022

Helped customers gather necessary information needed to file taxes

Teleperformance Canton, OH

Temporary Remote Tier 2 iOS Technical Support December 2019-December 2021

Determined resolutions to customer problems by troubleshooting issues

Guided customers through migrations upgrades and downloads

Offered appeasements and followed company policies in responding to calls, e-mails, and technical support issues

Installed, upgraded, configured, and troubleshot software applications

Home Instead Canton, OH

Caregiver February 2017-November 2019

Helped residents with daily living activities including bathing, dressing, grooming and toileting

Transported residents to and from activities and meals in accordance with their individual service plan (ISP)

Meals on Wheels Massillon, OH

Site Coordinator June 2015-June 2016

Managed team of support staff, assisting with meal delivery when needed

Trained staffed to follow food safety procedures

Ameridial North Canton, OH

Customer Service January 2013-November 2014

Worked in a call center answering inbound calls of customers with questions regarding their health insurance

Provide Anthem Health members with information on claims and benefits

Military Service and Education:

United States Marine Corp Honorable Discharge

LaRock Academy Patient Care Technician

Grand Canyon University Bachelor’s Degree Communications

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