Administrative Professional with Leadership Experience
Resume:
Eileen Papp
Wilmington DE ****8
**********@*****.*** 302-***-****
Administrative Professional Administrator Experienced Supervisor
Strengths Include:
Clinical Knowledge
Excellent Communication Skills
Organizational Skills
Problem Solving
Team Player
Employee Management
Professional Experience
Saunders Plastic Surgery & Rejuvenate Med Spa, Wilmington, DE/Chadds Ford, PA Administrative Assistant/ Surgery Scheduler (9/2020 - 12/2024)
Coordinated surgery scheduling and preoperative patient instructions.
Managed phone communications, appointments, and patient check-ins/outs.
Collected payments and maintained financial records.
Coordinated patient care with medical staff and other offices.
Performed administrative tasks including filing, faxing, scanning, and copying.
Recorded patient records in EMR/EHR systems, ensuring HIPPA compliance.
Ordered supplies and managed inventory.
Handled FMLA and insurance prior authorizations.
First State Orthopaedics, Wilmington/Newark, DE Medical Assistant (2/2019 - 3/2020)
Assisted in-office procedures and medication handling.
Removed sutures and prepped patients for surgery (H&P, required testing, lab work).
Casscells Orthopaedics, Wilmington/Newark, DE Office Manager / Surgery Scheduler / Medical Assistant (1999 - 2/2019)
Supervised and trained staff, maintained office policies and procedures.
Managed inventory, patient satisfaction, and conflict resolution.
Oversaw requests for medical documents, financial questions, insurance inquiries.
Assisted in clinical tasks including casting, brace fitting, PT instruction, and patient triage.
Coordinated surgery scheduling, diagnostic imaging, and patient care.
Verified insurance eligibility, collected payments, and managed patient records.
Delaware Orthopedic Center, Wilmington, DE Receptionist (1998 - 1999)
Answered and triaged incoming phone calls, scheduled appointments.
Managed patient check-ins/outs, insurance verification, and administrative tasks.
Maid-It Cleaning Service, Northern Delaware Owner (1995 - 1998)
Managed business operations, customer service, payroll, and employee supervision.
Interiors Unlimited Office Manager (1985 - 1995)
Supervised staff of 10, managed scheduling, accounts receivable/payable, and customer service.
Education & Training
National Association of Orthopedic Technicians, Certification 2010
Delaware Tech Community College, Newark, DE, 1 year of Biochemistry
Delcastle Vo-Tech High School, Wilmington, DE, Diploma in Medical Assistant Studies
Professional Development and Proficiencies
Orthopedic Tech Certification – National Association of Technicians
Microsoft Word and Excel
PowerChart, NexGen, and Medisoft Electronic Medical Records
Delaware and Information Network (DIN)
Prescription Monitoring Program (PMP)
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