Customer-Focused Security & Service Specialist

AARELLA BEN

Houston, TX • 713-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated and dependable professional with experience in insurance services, security, housekeeping, and customer service environments. Skilled in client communication, maintaining safety standards, problem-solving, and working effectively in fast-paced settings. Strong teamwork, professionalism, and customer service abilities with a proven record of reliability and integrity.

CORE SKILLS

• Customer Service Excellence

• Communication Skills

• Client Relations

• Security Monitoring & Patrol

• Surveillance & Incident Reporting

• Conflict Resolution

• Team Collaboration

• Attention to Detail

• Time Management

• Safety Procedures & Compliance

• Cleaning & Sanitization

• Cash Handling & POS Systems

PROFESSIONAL EXPERIENCE

Entry Level Representative

Global Life / American Income Life — Houston, TX

05/2023 – 10/2025

• Assisted clients with insurance and supplemental benefit information in a professional manner.

• Delivered strong customer service while maintaining transparency and integrity with clients.

• Helped answer customer questions and provided support regarding policies and services.

• Built positive relationships with clients through communication and problem-solving skills. Security Officer

Allied Universal Security — Houston, TX

03/2021 – 05/2023

• Conducted routine patrols of buildings and surrounding areas to ensure safety and security.

• Monitored property access points and responded promptly to incidents and emergencies.

• Prepared detailed daily activity and incident reports.

• Assisted visitors, employees, and clients with professionalism and strong customer service.

• Enforced company safety policies and procedures to maintain a secure environment. Security Guard

United Protective Services — Houston, TX

02/2020 – 03/2021

• Patrolled assigned locations to prevent unauthorized activity and maintain security standards.

• Observed and reported suspicious behavior, hazards, and policy violations.

• Maintained accurate documentation of incidents and daily operations.

• Worked collaboratively with team members to ensure safety and order. Housekeeper

Memorial Hermann — Houston, TX

01/2018 – 05/2019

• Maintained cleanliness and sanitation of patient rooms, restrooms, and common areas.

• Followed proper safety procedures for handling cleaning products and equipment.

• Restocked supplies and ensured facility areas met healthcare cleanliness standards.

• Contributed to a safe, clean, and welcoming environment for patients and staff. Cashier

Target — Houston, TX

01/2017 – 04/2018

• Processed customer purchases accurately using cash registers and POS systems.

• Assisted customers with questions, purchases, and rewards program enrollment.

• Maintained a clean and organized checkout area while delivering excellent customer service. Cashier

Walmart — Houston, TX

08/2014 – 06/2017

• Handled cash, debit, and credit transactions with accuracy and efficiency.

• Assisted customers with locating products and resolving concerns.

• Delivered friendly customer service in a high-volume retail environment. EDUCATION

High School Diploma

Worthing High School — Houston, TX

Graduated May 2017

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